Senior Solutions Engineer- Professional Services at Transmit Security

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Transmit Security is hiring a Professional Services Engineer Superstar to join our rapidly expanding Team. We are seeking an experienced Professional Services Engineer who is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Professional Services Engineer must have a strong desire to leverage their Technical and Sales Skills, including the ability to solicit business requirements, develop technical sales strategies, configure and effectively demonstrate the solutions that address these requirements and provide business value.

Professional Services Engineer will be responsible for the following:

  • The well-being of the Customer
  • Monitoring & overseeing customers’ technical needs (including: Request for Enhancements, Request for Services, and Support Tickets)
  • Manage all technical product-related queries and liaise between Resident Engineers, Professional Services, Client Services, and Development Team
  • Understand Customer Projects, future strategies and tech road-maps
  • Provide technical, product and business knowledge to strengthen customer relationship
  • Priorities and manage Professional Services personnel tasks
  • Point of contact for customer escalation

The Professional Services Engineer role is a combination of an Architect and a Project Manager. The goal is to be accountable for the Customer’s success within the account (meaning that they will need to help the customer to maximize the value of the solution). The Professional Services Engineer will be responsible for managing the local Resident Engineer and will have access to the Professional Services Architect (including Professional Services Developers) & Client Services resources and should prioritize the customer needs.

Qualifications

  • Bachelor Degree in Engineering, Computer Science or related program
  • 5+ years of mobile and development experience
  • 5+ years of IAM, network and security experience
  • Excellent interpersonal, verbal and written communication skills
  • Communicate effectively with both internal staff and external clients
  • Ability to work independently as well as part of a team
  • Strong overall background in Enterprise architecture and design
  • Strong overall mobile development skills. This includes native objective-c, Swift (iOS) and Java (Android) programming languages
  • Strong background in development platforms such as Cordova, Ionic3, Phonegap, MobileFirst/Worklight
  • Expertise with integrating third party mobile SDKs into both iOS and Android mobile applications
  • Strong understanding of best practices and security applied to mobile application development
  • Expertise with all aspects of transport as applied to mobile applications (connection handling, push notifications, client-side certificates/SSL, PKI on mobile)
  • Expertise with Unix and native mobile operating systems
    Solid understanding of Web applications, Web APIs (REST/JSON), web protocols, (i.e. http/s, JavaScript, SSL, DNS, proxies/caches, firewalls, etc..)
  • Support sales team on prospect conference calls, virtual meetings and onsite visits by providing product demonstrations expertly responding to technical questions and explaining features in the context of solving customer’s business problems.
  • Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects.


Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other any other characteristics that make our employees unique.


We require all candidates that receive and accept employment offers complete a background check before being hired.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SalesforceCRM
    • MarketoLead Gen

Location

Our company is conveniently located in the historic Back Bay neighborhood, directly adjacent to Copley Square on the top floor of our building.

An Insider's view of Transmit Security

What are some social events your company does?

The team always makes an effort to spend time together. I never find myself rushing out of the office to get home, but instead sticking around the office to chat about our day for a team happy hour.

Sophie

Office Administrator

What does your typical day look like?

Every day is different. You are never in one lane, you are always doing ten different jobs and consistently learning at Transmit. It keeps the work exciting and dynamic.

Kiran

Corporate Council

How does the company support your career growth?

It is very easy for me to communicate with the leadership directly.

Nigel

Professional Services Engineer

How do you empower your team to be more creative?

I always trust my team, we take risks and do whatever it takes to succeed, together.

Craig Currim

Global, Vice President- Field Engineering

What makes someone successful on your team?

The ability to work independently but also communicate with the team on what they are working on and what they need help with. Also, thinking outside of the box when it comes to problem solving and execution.

Kristin

Director of Marketing Events

What are Transmit Security Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Parking
We offer employees 50% match on all parking expenses.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Time allotted for learning
Paid industry certifications
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