Senior Salesforce Engineer

| Greater Boston Area
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Senior Salesforce Engineer

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge.

OVERVIEW:

Skillsoft is currently seeking a Senior Salesforce Engineer. We are looking for someone who is passionate about simplifying user experience, innovating, seeking business process improvements and strong user adoption. You will be the resident domain expert of Salesforce.com responsible for supporting users and technical customization and integrations with other platforms.

In this high-visibility role you will be a part of transformational projects and programs offering growth and opportunity. You are also empowered by being innovative and creative to improve customer experiences and contribute to overall team success.

The Senior Salesforce Engineer will work closely with other development team members, QA engineers, as well as members of other Skillsoft departments to design, develop, maintain, and deploy Salesforce.com features, enhancements, and applications in support of various internal business departments including Sales, Marketing, and Support.

OPPORTUNITY HIGHLIGHTS:

  • Design implement and support business processes & systems related to Lead to Cash and Customer Service.
  • Understand and analyze business objectives and functional requirements into technical Salesforce.com solutions maximizing the use of "Out of the Box" Salesforce.com functionalities for future growth, scalability, and improved speed to market.
  • Lead functional and technical discussions and communicate effectively with a variety of audiences, moving between providing functional/technical design details and sharing how a technical design would enhance business process
  • Work on a mix of sustaining issues, enhancements, and projects in a fast-paced global environment
  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
  • Serve as an internal subject matter expert on all things Salesforce, including best practices, governance, upcoming releases and features, functionality and systems, industry trends, and emerging technologies
  • Evaluate existing processes, process automation (approval processes, process builder, flows and workflows), UX and reporting requirements to help continuously improve and adapt to growing business needs. facilitates and supports execution of pilot and or proof of concept activities to validate technology capabilities.
  • Collaborates with project teams to understand requested capabilities and recommends the right set of technologies to meet the needs.
  • Responsible for matching business process and automation requirements to the capabilities of Salesforce, including, but not limited to, managed and unmanaged packages, complex data model, integration, role hierarchy, sharing and security model
  • Manage and install third party AppExchange applications
  • Perform the general administrative requirements of a Salesforce instance, including user management, workflows, validation rules, configure and maintain security policies through sharing rules and profiles
  • Design and manage Wave and Einstein analytics dashboards and custom reports

SKILLS & QUALIFICATIONS:

  • Minimum BS / BA in computer science qualification or equivalent work experience in business IT
  • 5+ Years of Salesforce experience in medium and large-scale implementation(s) supporting multi-disciplinary teams with Salesforce process automation, integrations, and administrative tasks
  • In-depth knowledge of Salesforce setup and declarative configuration including security and sharing, object creation and definition, validations rules, automation processes, approval processes, reports, and dashboards.
  • Experience with Sales Cloud, Service Cloud, Community Cloud, Lightning Knowledge and/or Waves Analytics will be beneficial
  • Experience of APEX development within the Salesforce environment is highly advantageous.
  • Experience in deployment/ packaging using Change Sets, Eclipse, Ant scripts & Metadata API.
  • Certified Salesforce Administrator, Advanced Administrator and other Salesforce certifications is desirable
  • Knowledge of the Agile methodology with experience working in a sprint-based project delivery model
  • A deep understanding of the Lead to Order process
  • Demonstrate initiative and a desire to get the job done right
  • Highly responsible, self-motivated, and able to work with minimal supervision
  • Excellent interpersonal skills with a demonstrated ability to work in a team-oriented environment across functions (IT, Sales, Marketing, Customer Service, Finance)
  • Strong verbal and written communication skills are critical
  • Strong trouble shooting and problem-solving skills

SUCCESS QUALITIES:

Personally Accountable for Team Success. We unleash our edge together.

Confident Achievers. We are bold.

Intellectually Curious. We are sharp.

Adaptable, Agile & Resilient. We are driven.

Customer First. We are real.


MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.


Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.


Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.


Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PowerBiAnalytics
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM

Location

Located in the heart of Post Office Square, we have easy access to trendy lunch spots and a variety of public transportation options.

An Insider's view of Skillsoft

What are some social events your company does?

It really varies...we've celebrated the Superbowl, Red Sox Opening Day, National Chocolate Chip Day and Employee Apreciation Day to name just a few. We also have lots of contests such as Halloween Costumes & Ugly Holiday Sweaters. Of course, there is our big Summer Outing (with unlimited Kimball Farm ice cream:)) and our Annual Holiday Party!!

Julie

Office Manager

How do you make yourself accessible to the rest of the team?

The short answer is: transparently and often! UX at Skillsoft is part of the Product organization and as such is perfectly and uniquely positioned to facilitate converging efforts and conversations. We help connect different points of interest and intelligence that all need to be on the same page on every project and exploration.

Hans

Director, User Experience

What are Skillsoft Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Professional Development Benefits
Tuition Reimbursement
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