Senior Sales Operations Manager, GTM Readiness
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
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Job Description
Role
ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions and we are transforming our Enterprise Go-to-Market engine to support our speed of innovation.
The Senior Sales Operations Manager, GTM Readiness will lead cross-functional, strategic product launches ensuring value chain readiness and accelerating time to value. You will lead a variety of company priorities, including partnerships, new GTM motions, routes to market, etc. You will also drive continuous optimization of our NPI processes to elevate & accelerate market impact. The ideal candidate has a proven track record of scaling sales and operational readiness in launching products successfully by defining strategy, turning it into execution, and delivering on time with the highest quality. The successful candidate is a results-driven leader, with a bias for action, who brings a strategic approach and thought leadership to achieve desired business outcomes.
What you get to do in this role:
- Define, plan and execute sales and operations readiness across cross-functional GTM teams, ensuring appropriate investments to drive product success
- Influence and work cross-functionally to align functional plans and pivot plans to respond rapidly to customer needs
- Ensure comprehensive planning from ideation through post sale readiness
- Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects
- Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
- Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
- Deliver progress updates to stakeholders and leadership
- Define & manage KPI's (leading, lagging indicators) across product lifecycle
- Accountable for identifying and driving action plans cross-functionally to improve KPI's
- Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives
Qualifications
In order to be successful in this role, we need someone who has:
- Master's in Business, Engineering or Operations and 8+ years of related experience
- Proven experience with SaaS product releases with a focus in scaling sales and operations functions and readiness
- Experience working with Product Management, across Sales functions, Marketing, Solution Consulting, and Operations
- Ability to conduct meaningful analysis of complex data, translate the results into actionable messages and deliverables, develop project plans across large stakeholder community, and drive execution on plans
- Strong communication and influencing skills to challenge the status quo and drive change
- Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
- Well-versed in SaaS business processes and customer lifecycle.
- Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
- Combination of strong intellect, exceptional active listening skills, and creative problem-solving skills
- Experience in customer-facing role a strong plus, e.g. Sales, Product Management
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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