Senior Manager, Go-To-Customer Business Planning and Operations

| Greater Boston Area
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Company Description


Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at

Our Mission

By continuously improving our technology, stemming the creation of risk in the community, and making security more usable and accessible, Rapid7 enables technology professionals to gain the clarity, command, and confidence they need to safely drive innovation and protect against risk. Our product suite helps organizations to quickly predict, deter, detect, and remediate attacks and obstacles to productivity.

The Opportunity


 Rapid7 is looking for an exceptional leader to join us as Sr. Manager of Go-to-Customer Business Planning and Operations. Reporting to the Sr. Director of Business Planning and Operations, you are an operations focused, analytical and insight driven individual who will have a demonstrated track record of supporting company growth acceleration and long-term strategic impact. 

In this highly visible role, you will work with other Business Operations teams (Sales, Marketing, Customer Success, Channel, etc.) and cross functionally across our global Go-to-Customer organization to drive investment decisions through strategic insights, improved business productivity, and monitoring the progression and alignment to our company goals. The Sr. Manager, GTC Business Planning and Operations will drive operational business planning efforts through a focus on insights and analytics to activate and accelerate growth while maximizing customer success and retention.

If you’re passionate, want to be part of a fast-paced and rapidly growing company and have an interest in cybersecurity, and are excited about helping guide and influence Rapid7’s commercial growth and go-to-customer execution while making positive impacts on our customers, this may be the opportunity for you. 


Essential Responsibilities
  • Support annual operational planning and performance management of the Go-to-Customer teams, including assessments of global sales and channel coverage and optimization models, productivity and pipeline goals, and retention models

  • Develop advanced and holistic visibility into Business and Product Practices Areas while monitoring progress and building ongoing strategic insights into operational effectiveness and opportunities for increased efficiency and greater market impact

  • Monitor annual and forward Business goals and objectives while driving connectivity and alignment into the progression and attainment towards Multi-Year Priorities

  • Partner with the leadership team and cross-functional stakeholders across Rapid7 on the headcount, capacity planning and resource management process and investment prioritization, allocation, and distribution across the Go-to-Customer teams

  • Establish and build operational frameworks and associated dashboards and scorecards that measure objectives and key results (OKRs) and key performance indicators (KPIs) for investments and areas of focus

  • Build complex operational models, incorporating company and financial data, to support leadership investments and growth decisions, while unlocking business insights and initiatives to improve the overall health of the business

  • Support new and ongoing growth opportunities and business transformation initiatives to maximize customer and market impacts

  • Lead ad-hoc operational and strategic projects as needed

Job Requirements
  • Undergraduate in Business, Finance or related field required; MS/MBA a plus

  • 7+ years of experience in business operations, revenue strategy, and/or finance preferably in a high technology industry required

  • Impact-oriented with a demonstrated record of driving impact to top line growth and leverage

  • Superior quantitative and analytical skills. Demonstrated ability to build complex analytical models while simplifying messaging

  • Demonstrated ability to work cross-functionally to drive impact through influence and collaboration across multiple functions and levels of an organization

  • Strong interpersonal and communication skills, including establishing credibility, trust, and building influential relationships with partners in the business

  • Quick learner who is naturally curious and thrives in the face of the unexpected, ambiguity and change

  • Strong work ethic and customer service mentality

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM


Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.


Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.


Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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