The Sr. Manager, BDR Team, manages a team of Business Development Representatives (BDRs). The team’s primary responsibility is to conduct very thorough prospect research, and perform active outreach to appropriate executives in specifically targeted prospect North American enterprises in order to facilitate introductions and meaningful engagement with our direct enterprise sales organization, including conference calls, onsite meetings, webinars, and attendance at company sponsored events such as trade shows and conferences. The Sr. Manager, BDR Team, collaborates closely with sales and marketing staff, with the ultimate objective to identify and drive qualified sales opportunities.

Job Responsibilities

• Recruit a high energy team and sets a tone of collaboration and excitement.
• Provide day-to-day supervision and management of the BDR team in performing deep research into target accounts in support of our Target Account Planning (TAP) process.
• Collaborate with executive sales management on design and management of incentive compensation programs that directly align with the interests of the company.
• Responsible for, in collaboration with Marketing, development of materials that support the appointment setting and contact nurturing process, including role and vertical-specific call scripts, email templates, talking points, etc.
• Performance Management:  Identify and track appropriate metrics.  Manage data collection and perform trend analysis.  Report on team performance on a weekly, monthly and quarterly basis.

Qualifications

Required

• Bachelor’s Degree in relevant area of study.
• 8 years experience in Sales or sales support role.
• Four years experience in a Sales leadership position of a similar nature.
• Ability to demonstrate a high level of skill with salesforce.com CRM, Microsoft Office, Google Docs and GoToMeeting application suites.
• Strong analytical skills. Knowledge of what insights are required to fully understand and evaluate team performance, and developing solutions to achieve them in an efficient manner is very important.
• Superior organization skills with a project manager’s skill set and an instinct for execution and attention to detail.
• Strong written communication skills.
• Proven ability to be articulate with strong interpersonal skills.

Preferred

• Strong familiarity with the contact center / customer care market space, operations environment, performance metrics and vendor ecosystem would be a major plus.