TripAdvisor is the world’s largest online travel site, visited by 400 million travellers each month, and our business – TripAdvisor Hotels – is a fascinating and ever-evolving part of the organization. Our job is to ensure that we fulfil this demand and, ultimately, help travellers all over the world take amazing holidays, whether they’re staying in a studio in Sydney, a treehouse in Costa Rica, or a cottage in the Cotswolds.

Why This Job is Excellent:

As the leader of Sales Enablement & Systems, you will be responsible for developing the tools and processes used by our marketing and sales team to ensure every customer touch engages the right action. The team includes operational responsibilities to manage the sales engagement lifecycle for our Hotels Business across Hotel Solutions, Display Advertising & Meta Auction revenue streams.

Sales Enablement & Tools is a strategic and dynamic team that equips our customer-facing employees with the right tools and processes to consistently and systematically have valuable conversations with our customer stakeholders at each stage of the selling life cycle. The team includes functions:

We are seeking a solutions-focused leader recognized for developing customer-centric strategies and translating into clearly defined initiatives to increase sales effectiveness and productivity. They must be adept at managing in a matrix environment and building relationships with demonstrated ability to influence and collaborate across organizational boundaries. 

What you’ll get

You’ll be surrounded and supported by a leading team of digital and technological experts that deliver and evolve at a fast pace and will help and push you to develop at an equally rapid rate. You’ll have the scope to push the boundaries, to test, develop and implement disruptive new ideas and opportunities with your own team, and be well rewarded and recognized for doing so.

You’ll get experience of building strategic partnerships with other key stakeholders (sales operations, marketing, sales, finance and product functions) to capture business requirements, plan product features and evaluate product and sales performance along key KPIs. 

What You'll Do:

Simply put, you’ll be responsible for creating leading processes, tools and support operations that engage our sales teams and compel them to transact with us more often.

Responsibilities will include but not be restricted to:

What We Need from You:

The Skills You Should Have

• Minimum 10 years Sales Operations & Enablement experience, preferably in technology, with at least 5 years of leadership/management experience and growing a Sales Operations team
• Bachelor’s Degree in a related field
• Advanced Knowledge of Salesforce CRM – Admin certified a plus
• Flexibility and desire to seek out improved approaches and processes
• Accountability as well as prioritization skills
• Collaborative mindset with willingness to share information and foster teamwork
• Experience with CRM and Marketing Automation applications
• Strong communication & project management skills
• Lead by Example mentality
• Proficiency in Microsoft Excel, PowerPoint, and Word

*LI-LM1