Mendix
Anyone can be a Maker with Mendix's low-code app development platform.
Boston, MA

(Senior) Customer Success Manager (Greater Boston Area, MA)

| Greater Boston Area
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Mendix is a low-code app development platform:

First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant. 
 
Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform. 
Mendix is a Siemens Business:
 
Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources. 

We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a (Senior) Customer Success Manager, you will join our rapidly growing company and become an integral part of an exceptional team who is transforming the way companies focus their digital transformation effort.

Responsibilities:

  • Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The Customer Success Manager will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
  • Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
  • Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
  • Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
  • Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.
  • The Customer Success Manager is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform and for closing enterprise contracts within an 

Requirements:

  • Demonstrable experience in executive-level account management. Starting with pre-sales through the full lifecycle within a high-growth technology environment
  • 8-10 plus years of consulting and/or SaaS based technical account management experience
  • Experience as the customer facing leader responsible for the management of successful Professional Services operations for a fast-growing Software as a Service (SaaS) business or related technology. (Cloud Industry and IT Systems Management knowledge is strongly preferred.)
  • Hands on software development or IT experience strongly preferred
  • Accountability for driving additional revenue through customer expansion
  • An understanding of technology and an ability to distinctly explain technological and business concepts
  • Proven effectiveness in complex digital transformation projects
  • A strong digital transformational vision
  • Exceptional executive-level communication, presentation, and interpersonal skills
  • Strong experience with customer onboarding and customer success

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.


#LI-AB1

Equal Employment Opportunity Statement
Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

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Where we are

Our Boston office is located in the Fort Point area of the Seaport district. We enjoy views of the Boston Harbor, being steps away from dozens of restaurants and shops, and easy access to South Station and major highway exits.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • MendixLanguages
    • SAPLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Vue.jsFrameworks
    • BootstrapFrameworks
    • AsanaManagement
    • DriftCRM
    • SalesforceCRM
    • MarketoLead Gen
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What are Mendix Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

At Mendix, we have the perks of a progressive tech company PLUS the benefits of an established leader with Siemens.

An Insider's view of Mendix

How has your career grown since starting at the company?

My career has grown tremendously since joining Mendix in early 2020 as an SDR. Over the course of a year, I moved my way up to a Senior SDR position and was soon promoted to Team Lead. I now have more responsibility helping the team hit their goals and improve their Sales skills. I'm really enjoying the leadership aspect of this expanded role.

Jocelyn Blais

Sales Development Manager

How does your team reward individual success?

My manager saw my potential and encouraged me not to settle for a role where I've mastered the tasks. He helped push me outside of my comfort zone and because of that I have grown from a receptionist, to Talent Coordinator, on my way to becoming a Talent Partner in just a couple years at Mendix.

Carly Martin

Talent Coordinator

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