Senior Account Manager

| Remote
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First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 

Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.

Here’s what that would mean for you in the Senior Account Manager role.

Caring

  • You’ll execute on the mission and vision by managing client requests and deployments to ensure company success and expansion within existing client portfolios. The Senior Account Manager will be responsible for communicating status changes, updates, or defects to the client with appropriate urgency and frequency, leveraging automation and helpdesk processes where feasible.

Ownership

  • You’ll support client requests via the HealthSparq Support Center by creating tickets when necessary and following through on a wide variety of client requests, managing and tracking in the ticketing system appropriately. 
  • You’ll be responsible for client communications, conflict resolution, and compliance on client deliverables. 
  • You’ll ensure that all internal and external processes and procedures are completed, and all quality standards are met. 
  • You’ll have the ability to understand company capability and product services to effectively communicate all offerings to the client. 
  • You’ll partner with sales to identify growth opportunities for upsell and cross sell or products and have the ability to facilitate necessary activity for sales to engage and close new business. 
  • You’ll foster collaborative relationships within HealthSparq, acting as a liaison between customers and staff to continuously improve service and ensure account retention. 
  • You’ll handle and prioritize multiple tasks simultaneously and independently in order to meet deadlines, while providing support to junior staff.

Respect: How You’ll Use Your Professional Skills

  • You’ll use your 5+ years’ experience in project and customer management experience to:
  • Manage complex client accounts with minimal oversight from Lead Account Managers.
  • Drive continuous improvement of products and processes internally through careful consideration of customer feedback.
  • Manage project outcomes through collection of project estimates, effective project planning, task definition, scope management, resource allocation and negotiation, risk mitigation, cost management and stakeholder communication. 
  • • Establish and maintain relationships with project, sales and development teams.
  • Serve as a key contributor responsible for maintaining and improving annual reoccurring revenue (ARR) by means of account retention and growth.

  • You’ll use your exceptional communication and leadership skills to:
  • Effectively present customer account strategies to internal and external stakeholders.
  • Effectively communicate both in verbal and written communication, including the ability to conduct clear, concise and compelling presentations directly to client groups.
  • Communicate successfully among peers and management in cross-departments.

Empowerment: How You’ll Know You’re Succeeding

  • You maintain an in-depth understanding and knowledge of HealthSparq products and services.
  • You are proficient with CRM tools to document and track client interactions while also maintaining and updating client contact information.
  • You successfully and effectively communicate and distribute product documentation, marketing support materials, product feature requests, SLA reports, and delegation agreements.

  • Where You’ll Go From Here 
  • Individuals in the Senior Account Manager role can move in a more linear career path to a Lead Account Manager position (overseeing larger, more complex client accounts while managing junior Account Managers). 
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us. 

Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

18 Tremont Street, Boston, MA 02108

An Insider's view of Kyruus

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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