At Notarize, we’re pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sales, and countless other critical transactions, we’re proud of our role in bringing industries into the digital age. 

Our business has grown exponentially (over 600%) in the past year, as companies in a wide variety of industries look to us to help their customers get crucial legal transactions processed remotely. We’ve been dealing with a number of challenging (but interesting!) scalability issues, as more and more global enterprise companies look to Notarize to help them speed up business processes and provide better customer service in a new, fully-remote world. We’re building the team that will operate a critical platform company in tomorrow’s economy. Come join us!

As an Account Manager at Notarize, you’ll be entrusted with building strong relationships with customers, connecting with key business executives and stakeholders. You’ll have a dedicated book of business as you strive to unlock value for our customers, ]driving revenue growth through renewals, upsells, and cross-sells. On any given day, you might partner with the legal, product, or marketing teams with the ultimate goal of growing Notarize’s business by continually improving the customer experience.

What you’ll do as an Account Manager at Notarize:

• Build strong relationships with decision makers within a wide variety of account types, becoming a trusted business partner
• Maximize revenue with current customers by identifying needs and customer pain points, selling additional/relevant products and services, and expanding existing packages
• Proactively manage customer renewals while identifying upsell opportunities
• Identify areas of opportunity and/or concern based on usage patterns, data inputs, and response time
• Leverage Salesforce to track sales progress as well as forecast and prioritize to achieve quarterly quota goals
• Partner with internal teams to resolve customer issues and share feedback for product improvements
• Collaborate cross-functionally to execute programs and deliver exceptional service

What we’re looking for:

• 3-5 years of experience in account management, experience working with SMB or title agencies a plus 
• Proven track record of success in sustaining and growing customer relationships as well as identifying and closing upsell & cross-sell opportunities
• Strong organizational and communication skills
• Self-starter mentality and a desire to win
• Ability to work effectively in a fast-paced, ever evolving environment

Some of our benefits:

• Competitive salaries & equity
• Heavily subsidized medical, dental, and vision
• 401k with 4% match
• Unlimited PTO & flexible work schedules
• Paid parental leave
• Annual budget for personal learning & development
• Small, cross-functional teams
• Strong emphasis on collaboration & mentorship
• Paid lunches (through Grubhub) & regular Lunch & Learn sessions

Our core values:

• Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
• Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.
• Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
• Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.

Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.