Salesforce Business Analyst at Indigo

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Salesforce Business Analyst

Indigo is working to harness nature to sustainably feed the planet.  We have discovered a transformational opportunity to improve global crop yield and reduce the use of agricultural chemicals and fertilizers by utilizing the core microbiome inside plants to confer material yield and crop protection benefits across a variety of crops, geographies and stresses.  The challenge and opportunity for Indigo is to gain critical first mover advantages by scaling quickly and effectively (~$1B 2020 revenue.)

The role of the Salesforce Business Analyst is to partner with Indigo’s functions to solicit, understand, and document business requirements that can be met through Salesforce.com capabilities. The position will collaborate with the IT and Software Product Management teams on effective solution implementation for the business users and their rapid adoption of all available functionalities.


Responsibilities:

  • Become a trusted liaison between Indigo’s commercial functions using Salesforce and the technology/product management team
  • Be known as the go-to-resource for all business user functions’ Salesforce business process and enablement requirements
  • Manage manual cross-system adjustments to drive greater SF data quality and system integration
  • Gain significant mindshare of the sales team towards Salesforce demonstrated by an increased adoption and data input integrity
  • Work to understand data integrity and process issues and be proactive in identifying solutions
  • Identify overlapping SF changes and synthesize them into comprehensive releases versus system tweaks
  • Demonstrate thought leadership on new capabilities and third-party modules Salesforce offers that will help advance Indigo’s commercial operations’ mission to enable business needs through tech enablement and automation
  • Bring a strong knowledge of business operations and Salesforce capabilities to Indigo
  • Understands and embodies our mission & core values
    • Excited by Indigo’s mission; believes that Indigo can fundamentally change the agriculture industry; can clearly articulate passion for our mission and values
    • Optimistic and innovative; solution-oriented; shows no signs of cynicism
    • Will be widely viewed as someone who personifies our core values, is committed to them, and leans on them when making decisions. Specifically:
      • Demonstrates a track record of high integrity - doing the right thing, owning mistakes, conducting oneself honestly
      • Values, communicates, and interacts with others with high levels of transparency and respect
      • Collaborates well across functions; creates an inspiring and collegial work environment

  

Competencies:

  • Strong customer satisfaction mindset
  • Ability to bring structure and organization to loosely
  • Defined requirements & processes
  • Strong familiarity with commercial sales, customer service & marketing business processes.
  • Relationship builder with strong people and listening skills and ability to influence others though delivery of compelling enablement activities
  • Analytical & detail oriented. Able to present creative solutions in an organized manner
  • Strong interest in understanding each of Indigo’s product offering

 

Qualifications:

  • Minimum 3+ years’ experience supporting Salesforce.com as a Business Analyst or similar role involving the management of business processes & user requirements
  • Experience soliciting, gathering, and analyzing user input and translating to functional requirements
  • Experience creating Functional Requirement Specifications & similar documentation
  • Extensive experience with Sales Cloud (Leads, Opportunities, Accounts, Contracts) and enabling business processes with standard Salesforce functionality
  • Salesforce CPQ, Docusign, Conga and SalesLoft experience is a plus
  • Agile/SCRUM delivery framework experience, Atlassian Jira/Confluence experience preferred.
  • Experience using Lucidchart / Visio or similar tools to document data models and process flows
  • Bachelor’s Degree required. Salesforce Certification preferred
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