Salesforce Administrator

| Greater Boston Area

PURPOSE:

The Predictive Index is a technology company and the leader in talent optimization. We are also an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is “Better work, better world," and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you and you’ll be surrounded by fun, smart, driven people day in and day out. 

There’s a reason more than 8,000 companies—including Drift, the LA Clippers, Hugo Boss, DocuSign, and Nissan—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true. 

We are seeking an energetic, hard-working, solutions oriented Salesforce Business Applications Administrator who will be responsible for ensuring the continued performance and success of The Predictive Index’s Salesforce instance. The Salesforce Administrator will work to continuously improve The Predictive Index’s Salesforce instance and expand its features and functionality to enable efficient business operations. The ideal candidate will be a Salesforce Administrator that has experience both in administering Salesforce while also having experience building solutions on the Salesforce Platform, both with and without code.

At The Predictive Index, we embrace a fun, hard-working, and action-oriented workplace culture while keeping our employees’ careers and lives outside of work top-of-mind. If you function best in a client-focused, fast-paced environment where you’re expected to think outside the box and take action, you may be a good fit. 


KEY RESPONSIBILITIES:

  • Analyze existing processes and make recommendations to better streamline the Company’s operations within Salesforce.
  • Design and develop solutions on the Salesforce platform using workflows, e-mail alerts, custom objects, and record types and maintain documentation of processes and workflows.
  • Create reports and dashboards to analyze key information contained within Salesforce.
  • Work with the Company’s Salesforce and Development teams to maintain and enhance the existing connection between the Company’s Salesforce.com environment and the Predictive Index Software that enables and manages software for existing clients and users.
  • Perform all the roles of the Salesforce Administrator for the company including managing licenses, setting up profiles and users, and maintaining installed packages and integrations.
  • Enhance the user experience across the Predictive Index’s Partner Community and handle escalations for Partner Community support cases.
  • Provide on-going support and training on the Salesforce platform to end users.
  • Maintain data quality through ongoing data analysis, record deduplication, and implement process improvements that contribute to improved data quality.
  • Identify and leverage new trends and features in Salesforce and associated technologies to maximize the potential of the Salesforce.com platform. 

JOB REQUIREMENTS:

  • Bachelor’s degree or equivalent work experience preferred with 2+ years of experience administering a Salesforce instance.
  • 2+ years of experience configuring and developing Salesforce applications utilizing workflows, e-mail alerts, custom objects and fields, and page layouts and record types.
  • Must possess at minimum the Salesforce Certified Administrator certificate. Salesforce Advanced Administrator and/or Salesforce Platform App Builder certifications preferred.
  • Experience with Salesforce Communities and Salesforce CPQ a plus.
  • Experience with Dataloader and performing data cleanup and/or data migration to and from Salesforce.com.
  • Knowledge of SQL, and an understanding of relational databases and of API capabilities between Salesforce and external systems.
  • Strong analytical skills: Ability to collect, organize, and analyze data; summarize findings and develop conclusions and recommendations for the Salesforce team.
  • Strong understanding of Salesforce best practices and functionality.
  • Self-starter who takes initiative, is proactive, and is able to prioritize multiple projects involving various end users by meeting deadlines and proactively communicating status updates. 
  • Ability to communicate at all levels of the organization, from end-users to Senior Management

Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.

  • Teamwork: Focus on the “we,” not the “me.”
  • Honesty: Follow your moral compass.
  • Reliability: Be someone others can count on.
  • Energy: Be balanced, be energized.
  • Action: Errors of action are better than errors of inaction. Be brave.
  • Drive: Own it.
  • Scope: Don't try to boil the ocean.

The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

The Predictive Index is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • .NET CoreFrameworks
    • PardotAnalytics
    • DoceboAnalytics
    • AsanaManagement
    • JIRAManagement
    • DomoManagement
    • WordpressCMS
    • SalesforceCRM
    • SalesloftCRM

Location

Our office is close to lots of restaurants and a huge shopping area! Just minutes from the Rt. 128 train station, we're commuter friendly to everyone!

An Insider's view of The Predictive Index

How would you describe the company’s work-life balance?

I think The Predictive Index really puts its people first. My manager has been really supportive of my needs in and out of the office. I think having a manager that cares about me as a whole person makes me feel more fulfilled and energized to come to work.

Caraline

PI Ambassador/Office Coordinator

What does your typical day look like?

I'd say a good third of a "typical" day is spent meeting with people to make sure our team is building the right stuff and in the right way. Another sixth my day is spent interviewing or thinking about hiring and onboarding since we’re growing so fast. The last half of my day is hopefully spent programming! Building cool stuff is my favorite!

Stefan

Lead Software Engineer

How does the company support your career growth?

Career growth is at the center of this company. My manager appreciates when I have career conversations with him and proactively schedules a development meeting on a quarterly basis. We’re also growing quickly which is naturally creating opportunities for growth. Want proof? We’ve had 40 promotions in the last two years while having 115 employees!

Alex

Team Lead, Account Executives

What is your vision for the company?

Operations at PI enables all business units to empower members to maximize their creativity. I envision PI's growth to be powered by scalability, where systems and intelligence allow us to focus on high-value activities; where departments partner in successful cross-functional initiatives enabled by optimal automation.

Maribel

Senior Vice President, Operations

What’s the vibe like in the office?

It’s vibrant and full of energy with animated discussions every direction you turn. It may sound weird, but it feels like there is knowledge in the air you breathe. You learn something new every day just by interacting with the talented people you work with.

Zoya

UX Researcher

What are The Predictive Index Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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