Toast
We power successful restaurants.
Boston, MA

Salesforce Administrator at Toast

| Greater Boston Area
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Toast Overview:

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

Reporting to the Business Systems Manager, the Salesforce Administrator will collaborate closely with functional leaders, organizational units and subject matter experts to support, configure, maintain and improve Toast’s CRM platform in support of daily operations and strategic initiatives. The role will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Toast’s investment in the Force.com platform. The successful Salesforce Administrator will have a record of success in executing on the daily configuration, support, maintenance and overall adoption of the Salesforce. 

About this Roll*:

  • Work with an agile SCRUM team of Salesforce administrators and architects on the delivery of continuous improvement and strategic project initiatives for Toast’s internal teams in Customer Success, Go to Market, General & Administrative or Product Research & Development
  • Collaborate with internal stakeholders on handling all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Perform org customization of fields, page layouts and custom tabs, objects and applications
  • Maintain overall Salesforce system configuration in development, QA, UAT and production environments
  • Collaborate on the evaluation, scoping and sizing of new development initiatives on product backlog
  • Perform root cause analysis on and resolve prioritized defects
  • Collaborate with QA resources on documentation of test cases
  • Write/conduct unit tests
  • Perform peer reviews of changes to Salesforce.com org
  • Follow and enforce the standards and best practices of the Business Systems SDLC 
  • Work with the business to reconcile, maintain and upload data
  • Assist in training of new users, and nurture the adoption of Salesforce.com skills across the organization

Do you have the right ingredients*?

  • 2+ years Salesforce.com administration experience required
  • Saleforce.com Admin (ADM201 and ADM211) certified
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Proven ability to design and implement new processes and facilitate user adoption
  • Experience working in a SCRUM or agile environment
  • Confident in manipulating large amounts of data while understanding related object/field functions
  • Excellent organizational, oral, written, and time management skills
  • Bachelor’s degree or equivalent experience
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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.

Matt

Payments Relationship Manager

Jobs at Toast
32

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Director, Strategic Alliances, Banking

Toast
Remote
1 hour ago
+50
We are seeking an experienced business development and partnerships professional. This person will be part of the team responsible for developing, executing and managing partnerships that enable Toast’s product and fintech ecosystem. They will own, design and implement the strategic roadmap for engagement with all financial institutions. This person will lead cross-functional initiatives, managing internal stakeholders such as product, engineering, compliance, risk, legal, and ensure internal alignment.  

Senior DevOps Engineer

Toast
Greater Boston Area
23 hours ago
+50
As a member of the DevOps team, you will be responsible for the smooth functioning of our staging and production environments, including all of our applications, infrastructural components such as databases, cache servers, queueing services, and network security. You will serve both Toast's customers and Toast's software engineering requirements.

Product Marketing Manager, FinTech

Toast
Remote
4 days ago
+50
In this role, you will primarily help inform the go-to-market strategy for Toast Payments, a core part of Toast’s business that facilitates restaurants with payment processing and powers our customers with insights. You will also inform the strategy of our other FinTech solutions, including Toast Capital and Financing. You will collaborate on key initiatives relating to product positioning and messaging, pricing and qualitative and quantitative insights from customer and market research. The ideal candidate enjoys playing a significant role in setting company strategy and has a proven track record of launching new products. If you’re a cross-functional team player with strong communication skills and a “get stuff done” attitude, read on!

Director, Workforce Management

Toast
Remote
4 days ago
+50
As the WFM Director, you will develop and integrate a set of processes to optimize the productivity of Toast’s Support contact centers. You will establish a workforce management and monitoring process and direct teams focused on schedules and forecasts to ensure effective labor management. You will deploy a seat management approach and provide input on forecast projections and work with existing WFM tools and/or recommend new software or tools. You will play a fundamental role in our mission to quickly and consistently provide support to restaurants while driving process improvements for ongoing operational success. 

Strategy and Operations Lead

Toast
Greater Boston Area
4 days ago
+50
Toast is looking for an analytical, technical, and motivated team player to bring our company’s top strategic and operational objectives to life. You will transform business processes using technology and systems, acting as the interface between our various functional teams and our business systems team. You will work closely with cross-functional stakeholders to understand their challenges, help identify potential solutions, and translate business requirements into technical requirements. You will manage the delivery of the solutions to ensure that they are executed with high quality, and that they drive meaningful improvement in customer and internal team experience. You will be an expert on how data flows in our system, and be able to articulate solutions that are simple and scalable. Your work will be critical in helping Toast scale and grow as the leading player in restaurant technology. 

Senior Manager, Operations

Toast
Greater Boston Area
4 days ago
+50
Toast is looking for a Senior Manager to lead our Lead-to-Quote operations team, and bring to life our company’s top strategic and operational objectives. You will be a thought partner to senior business stakeholders in our marketing, sales and fintech departments, helping them operationalize their vision and goals. Acting as a Product Manager for our business systems team, you will prioritize initiatives and build a roadmap based on top company goals and ROI. And then, you will work with your team to ensure those initiatives are operationalized and executed with high-quality to maximize impact. You will be highly influential in helping shape the future of Toast operations, with a seat at the table to transform our business. Your work will have a major impact in  improving our customer experience and driving internal team efficiency, and play a critical role in helping Toast scale and grow as the leading player in restaurant technology. 

Director of FP&A

Toast
Greater Boston Area
4 days ago
+50
Toast's Financial Planning & Analysis (FP&A) team is seeking a Director who will lead a team responsible for the company's forecasts, annual budget cycle, management and Board reporting, as well as provide financial partnership to the organization. Specifically - they will play a significant role in designing, implementing, and executing planning and reporting processes with an integrated financial system, and will become the in-house expert on how our systems integrate to deliver insight to the business.  

Staff Accountant, Inventory

Toast
Greater Boston Area
4 days ago
+50
The Staff Accountant, Inventory role will assist in the accounting operations of the company by helping with various general ledger activities while helping to streamline vital accounting practices and acting as a bridge into the warehouse operations. We are looking for candidates with an accounting or finance degree and with experience in a high-volume warehouse or distribution center to help build out best practices. This is an important role with high visibility throughout the organization that will require an individual excited about working collaboratively across teams.

Payroll Specialist

Toast
Greater Boston Area
4 days ago
+50
The Payroll Specialist will be primarily responsible for all day-to-day payroll activities for US and international payrolls. This individual will report to the Payroll Manager and will be responsible for the end-to-end processing of all domestic and international employee payroll including expense reimbursements, supplemental pay, benefits, etc. This individual will be the main point of contact for employee payroll and payroll tax inquiries. This individual will partner closely with our People Team, effecting change and completing special projects aligned with company-wide goals and objectives.

Process Analyst for Lending

Toast
Greater Boston Area
6 days ago
+50
We are seeking a data analyst in the Lending business as part of the Fin-tech Risk world in Toast. You will work with other data analysts, risk managers and leaders to help define, implement and maintain robust risk management practices across the lending businesses undertaken by Toast. If you have a data driven mindset, eye for detail and can-do attitude then you are right for this position.

FinTech Corporate Counsel

Toast
Greater Boston Area
6 days ago
+50
Toast is hiring a Corporate Counsel to assist with the day-to-day general corporate legal needs of its FinTech business line. As Corporate Counsel, you will advise Toast and its subsidiaries on legal, compliance, and financial regulatory matters, inform the design and development of new financial products, promote the company's growth through drafting and negotiating contracts with vendors and customers, and provide general support to Toast’s Lead Counsel, FinTech, Legal and Compliance teams.

Engineering Manager, Data Platform

Toast
Remote
6 days ago
+50
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can

Netsuite Administrator

Toast
Greater Boston Area
6 days ago
+50
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can

Engineering Manager, Data Platform

Toast
Greater Boston Area
6 days ago
+50
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can

Director, People Success Partner

Toast
Greater Boston Area
6 days ago
+50
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can

Senior Software Engineer, Pricing

Toast
Remote
6 days ago
+50
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with  technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can

Senior Software Engineer, Pricing

Toast
Greater Boston Area
6 days ago
+50
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with  technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can

Front End Engineer II, Digital Ordering

Toast
Greater Boston Area
6 days ago
+50
We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of background and experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud-based

Sales Finance Manager

Toast
Greater Boston Area
6 days ago
+50
We’re seeking a Sales Finance Manager to support our Go-to-Market team by leading the effort to optimize, implement and maintain a scalable commission structure. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to impact strategic GTM decisions in a hyper-growth environment at scale.

Senior Web Designer, eCommerce

Toast
Remote
6 days ago
+50
As a Senior Web Designer, eCommerce you will be responsible for bringing the design of our digital experiences to life. In doing so you will drive improvement in performance, brand identity and consistency and conversion. The ideal candidate will have experience with both UI and UX and demonstrated the ability to be a leader and individual contributor on large design projects across a team. You’re a perfect fit if you have a passion to consistently improve the user journey and are able to link creativity with innovation. You enjoy working in a collaborative environment - especially with developers - and know that the best outcomes can also be informed by data. Above all else, you love the creative process. You enjoy coming up with creative solutions that make a business impact and drive a strong connection between a brand and its consumers.

Product Excellence, Voice of Customer Lead

Toast
Remote
1 week ago
As a member of the Product Excellence (Product Operations) team, you will work on critical initiatives that improve Product team efficiency, effectiveness and accountability. Your primary charter will be to establish and operationalize Customer Feedback loops across Toast that consistently identify and address top Voice of the Customer (VoC) themes, improve the customer experience and have a meaningful impact on margin, cNPS, and customer retention. This is a new role and highly strategic in its ability to make a significant business impact.

Senior Front End Web Developer

Toast
Greater Boston Area
1 week ago
As a Sr. Front-End Web Developer you will have an opportunity to develop interactive web experiences, build and expand on the Toast Marketing web properties, and assist in conversion rate optimization of our sales funnel.  The ideal candidate will have experience building interactive web pages using tools like Three.js, GSAP, D3.js, or others; have an understanding of web development in a PHP-based CMS, and possess strong communication in order to be able to effectively deliver on cross-team marketing initiatives.

Director of Payments, Pricing

Toast
Greater Boston Area
1 week ago
We are looking for the Director of Payments, Pricing to join the Toast Payments team. S/he/they will focus on all Toast Payments pricing and packaging initiatives for existing and new Payments products in partnership with many teams at Toast. S/he/they will develop a data-driven approach to execute Payments pricing optimization from planning and development, implementation to measurement and ongoing iteration.  The role will report to the VP Payments, Commercial + Operations and will have substantial leadership exposure. We are eager to meet driven candidates who crave impact, thrive in ambiguity and want to experience a start-up in hyper-growth.

Associate Product Designer

Toast
Greater Boston Area
1 week ago
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can

Product Excellence, Voice of Customer Lead

Toast
Greater Boston Area
1 week ago
As a member of the Product Excellence (Product Operations) team, you will work on critical initiatives that improve Product team efficiency, effectiveness and accountability. Your primary charter will be to establish and operationalize Customer Feedback loops across Toast that consistently identify and address top Voice of the Customer (VoC) themes, improve the customer experience and have a meaningful impact on margin, cNPS, and customer retention. This is a new role and highly strategic in its ability to make a significant business impact.

Software Engineer Intern

Toast
Greater Boston Area
1 week ago
Toast is looking for self-motivated individuals who love building great software and want to have fun while doing it. We work extensively with Android, iOS, and web front ends, where we work hard to provide a well-designed user interface for our customers. Our infrastructure runs in Amazon Web Services where we run Java microservices in Docker containers; our customers rely on us to keep this infrastructure fast and stable so that their point-of-sale system "just works", despite being a complex distributed system.  We need talented engineers to build and maintain the highest quality product as our vision moves forward.

Senior People Success Partner

Toast
Greater Boston Area
1 week ago
Reporting to the Senior Director of People Success, you will be a senior business partner to Customer Success, primarily to the CARE organization with secondary support to Onboarding, Restaurant Success, and  Operations & Enablement at Toast.  Partnering directly with VPs and their leadership teams at the helm of those groups, the ideal candidate will bring strong functional human resources expertise, business acumen, consultative skills, and customer service orientation to advance employee engagement and performance, management capability, and efficient people process. The person in this role should have proven experience understanding business concepts and aligning business needs with HR support and solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business, particularly at senior leadership/executive levels.  Said in a sentence, the candidate should be prepared to unlock the full potential for each Toaster inclusively and creatively, fostering peak moments and inspiring people to be their best selves.

Financing Coordinator

Toast
Greater Boston Area
1 week ago
Toast's Customer Financing program is an important customer acquisition tool leveraged by our Sales team. The Customer Financing team, which facilitates interactions between prospective customers, Sales Representatives and external financing partners, has been critical in enabling the success of this program. Reporting to the Customer Financing Team Lead, the Financing Coordinator will help with day-to-day operations as well as projects to help improve processes and scale the program. Our goal is to continuously increase financing adoption and this role provides the opportunity to make an impact on the growth of the program and Toast's long-term success.

Sr. Front End Engineer

Toast
Remote
1 week ago
Design, build, and deliver features in Toast’s menu management products. Collaborate with UX and PM on the definition and design of features. Collaborate with frontend and full-stack engineers on the Menus team. Contribute to Toast’s internal frontend libraries. Mentor and guide less experienced engineers. Share best practices with other frontend engineers across Toast R&D.

Sr. Front End Engineer

Toast
Greater Boston Area
1 week ago
Design, build, and deliver features in Toast’s menu management products. Collaborate with UX and PM on the definition and design of features. Collaborate with frontend and full-stack engineers on the Menus team. Contribute to Toast’s internal frontend libraries. Mentor and guide less experienced engineers. Share best practices with other frontend engineers across Toast R&D.

FinTech Compliance Manager

Toast
Greater Boston Area
1 week ago
Toast is seeking an experienced FinTech compliance professional to ensure the compliant design and implementation of new financial products and services, including commercial and consumer payment card programs, and to assist with maintaining and enhancing its existing FinTech compliance program. 

Payments Operations Analyst

Toast
Greater Boston Area
1 week ago
Toast is looking for a Payments Operations Analyst to play an integral role in scaling Toast’s rapidly growing business. You will be the “go-to” person for the Sales team as a Payments subject matter expert by prioritizing work in the queue, analyzing customer's credit card statements, and communicating with sales reps in a timely and professional manner. Analysts are also responsible for budgeting time to work on longer term projects, escalating to management when necessary, tracking operational metrics and presenting to the department.  Use of Salesforce, Excel, Powerpoint and SQL on a daily basis.