Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Come join us to materially contribute to our future. WE WANT THE BEST!! We have built a sales-friendly culture and we run fast. Commitment to our employees and our culture are key to a rewarding career track.

Dispatch is seeking a Sales Operations Manager to support our growing business through high impact operational execution, process innovation, and strong stakeholder partnerships.

AS THE SALES OPERATIONS MANAGER YOU WILL: 

• Analyze the performance of the sales and marketing organizations throughout the sales process to identify areas of concern and best practices. Use this analysis to proactively provide feedback and areas of focus to improve performance
• Lead the development of quarterly and annual forecasts/budgets providing revenue guidance and recommendations to sales.
• Provide analysis and insight into the weekly pipeline, revenue & bookings data. Track and report on operational metrics that impact sales and customer experience
• Analyze and communicate the sales performance of e.g. specific accounts, market segments, product mix, etc.
• Drive adoption of KPI dashboards and tools across the sales leadership team, deliver on-demand training on behalf sales operations in the region
• Lead the effort in building and driving sales cadence with VP of Sales, including weekly forecast calls & bi-week deep dive executive reviews.
• Lead quota setting and territory assignment efforts & be the point person for queries from the finance team regarding sales compensation. 
• Define and drive sales compensation plans.
• Guide automation process of tools that support pipeline and forecast management
• Drive and support efforts to improve business processes. Relentlessly seek out root cause problems and address them to drive cross functional improvements.
• Support to strategic initiatives by providing business monitoring of progress and ensuring alignment within the sales organization.
• Subject Matter Expert for SalesForce.com and all sales related tools.
• Respond to ad hoc requests for data, information, and reports.

WHAT WE’RE LOOKING FOR:

• A creative & curious problem-solver who asks the right questions to evaluate the problem, connects the dots, thinks outside the box, and implements solutions quickly
•  An organized project manager who can plan and complete work within established time frames
• A structured-thinker who is systematic in their approach to problem solving and excited about process improvement
• Obsessed with metrics and analytics: you’ll use data to understand where we are succeeding, where we need to improve, and why
•  A fast learner - You can learn new processes and technologies quickly and independently
• A collaborative team player with the ability to work across functions

SKILLS WE SEEK:

• Bachelor’s Degree required (preferably in Economics or/ Marketing/or Business Administration/or Finance)
• Preference for candidates who have completed a 3-5 year business operations program at a technology company
• Requires a proven understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM applications, reporting, forecasting, territory management, and sales quotas)
• Proficiency in the use of technology and tools leveraged by the sales organization to manage the business (Salesforce.com, Domo, MS Excel)
• Ability to work with all cross-functional teams, build relationships and manage up within the sales organization
• Superb communication and presentation skills; comfortable facilitating and leading classroom and live webcast delivery 
• Strong analytical and quantitative skills; attention to detail; ability to figure out trends and propose solutions

WITHIN ONE MONTH, YOU’LL:

• Attend Dispatch’s Sales Bootcamp in Boston, MA, where you will learn go-to-market messaging, key differentiators, and segment-specific value propositions
• Meet with current members of the Enterprise Sales Executive team individually to understand what’s working, what’s not, and gather learnings to implement into your role

WITHIN THREE MONTHS, YOU’LL:

• Have a strong understanding of the business, and begin teaching us a thing or two we don’t know
• Consider yourself a product expert in Dispatch’s solutions
• Own sales team numbers - consistently achieve your goals on activity metrics and conversations within your account list
• Become a Dispatch product expert

WITHIN SIX MONTHS, YOU’LL:

• Own Salesforce reporting and all sales related tools
• Create and own weekly forecast calls & bi-week deep dive executive reviews

WITHIN TWELVE MONTHS, YOU’LL:

• Consistently exceed your new business targets and continue your track record of closing opportunities and exceeding quotas

Still with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best.

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.