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Sales Operations Manager

| Greater Boston Area

Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Come join us to materially contribute to our future. WE WANT THE BEST!! We have built a sales-friendly culture and we run fast. Commitment to our employees and our culture are key to a rewarding career track.

Dispatch is seeking a Sales Operations Manager to support our growing business through high impact operational execution, process innovation, and strong stakeholder partnerships.


  • Analyze the performance of the sales and marketing organizations throughout the sales process to identify areas of concern and best practices. Use this analysis to proactively provide feedback and areas of focus to improve performance
  • Lead the development of quarterly and annual forecasts/budgets providing revenue guidance and recommendations to sales.
  • Provide analysis and insight into the weekly pipeline, revenue & bookings data. Track and report on operational metrics that impact sales and customer experience
  • Analyze and communicate the sales performance of e.g. specific accounts, market segments, product mix, etc.
  • Drive adoption of KPI dashboards and tools across the sales leadership team, deliver on-demand training on behalf sales operations in the region
  • Lead the effort in building and driving sales cadence with VP of Sales, including weekly forecast calls & bi-week deep dive executive reviews.
  • Lead quota setting and territory assignment efforts & be the point person for queries from the finance team regarding sales compensation. 
  • Define and drive sales compensation plans.
  • Guide automation process of tools that support pipeline and forecast management
  • Drive and support efforts to improve business processes. Relentlessly seek out root cause problems and address them to drive cross functional improvements.
  • Support to strategic initiatives by providing business monitoring of progress and ensuring alignment within the sales organization.
  • Subject Matter Expert for SalesForce.com and all sales related tools.
  • Respond to ad hoc requests for data, information, and reports.


  • A creative & curious problem-solver who asks the right questions to evaluate the problem, connects the dots, thinks outside the box, and implements solutions quickly
  •  An organized project manager who can plan and complete work within established time frames
  • A structured-thinker who is systematic in their approach to problem solving and excited about process improvement
  • Obsessed with metrics and analytics: you’ll use data to understand where we are succeeding, where we need to improve, and why
  •  A fast learner - You can learn new processes and technologies quickly and independently
  • A collaborative team player with the ability to work across functions


  • Bachelor’s Degree required (preferably in Economics or/ Marketing/or Business Administration/or Finance)
  • Preference for candidates who have completed a 3-5 year business operations program at a technology company
  • Requires a proven understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM applications, reporting, forecasting, territory management, and sales quotas)
  • Proficiency in the use of technology and tools leveraged by the sales organization to manage the business (Salesforce.com, Domo, MS Excel)
  • Ability to work with all cross-functional teams, build relationships and manage up within the sales organization
  • Superb communication and presentation skills; comfortable facilitating and leading classroom and live webcast delivery 
  • Strong analytical and quantitative skills; attention to detail; ability to figure out trends and propose solutions


  • Attend Dispatch’s Sales Bootcamp in Boston, MA, where you will learn go-to-market messaging, key differentiators, and segment-specific value propositions
  • Meet with current members of the Enterprise Sales Executive team individually to understand what’s working, what’s not, and gather learnings to implement into your role


  • Have a strong understanding of the business, and begin teaching us a thing or two we don’t know
  • Consider yourself a product expert in Dispatch’s solutions
  • Own sales team numbers - consistently achieve your goals on activity metrics and conversations within your account list
  • Become a Dispatch product expert


  • Own Salesforce reporting and all sales related tools
  • Create and own weekly forecast calls & bi-week deep dive executive reviews


  • Consistently exceed your new business targets and continue your track record of closing opportunities and exceeding quotas

Still with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best.

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases


Here are three reasons why Boston's North End is a perfect place to work: 1. Pizza 2. Cannolis 3. Italian Sandwiches You're welcome :)

An Insider's view of Dispatch

How would you describe the company’s work-life balance?

We work hard. There is no doubt about that. But the one thing that I truly value about Dispatch is that they recognize hard work and never bat an eye at anyone who needs to adjust things to make sure their work-life is in true balance. Here, it's not a matter of work-hard-play-hard, rather balancing hard work with proper rest. Dispatch values that.


Manager, Marketing & Digital Experiences

What are Dispatch Perks + Benefits

Dispatch Benefits Overview

-Unlimited Paid Time Off (PTO)
-Comprehensive Insurance Coverage
-Learning and Development Reimbursement
-DispatchFit Gym/Fitness Program Reimbursement
-Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
-Catered lunches on Wednesdays

Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dispatch employees can contribute up to $2500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted to greet all incoming new hires
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annualy for continuing education.
Paid industry certifications
We have annual budget of up to $2000 for paid industry certifications.
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