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Sales Operations Manager

| Greater Boston Area

Hi there! We are Alyce, a Boston-based (near South Station) software startup that helps companies build real, human relationships with prospects, clients, partners, and employees through personalized gifts.

We are a fast moving and motivated team with a big collective vision — to bring human back into B2B marketing and sales. We are seeking a full-time Sales Operations Manager to join our dynamic Boston team. Reporting to Head of Sales, you will be a key team member and instrumental in reshaping modern human-based selling by rethinking everything including, the metrics, stages, and process.


As the Sales Operation Manager, you are a key player providing the structure and visibility needed to ensure the sales team drives maximum results and surpasses goals. As our first Sales Operations hire, you’ll identify, help prioritize, design and execute on strategies to improve performance and efficiency for the sales organization. You will play an integral part in driving operational efficiencies and effectiveness by innovating, streamlining and implementing best in class tools and business processes across the sales organization. You’ll often be called on to provide business recommendations on go-to-market initiatives, such as forecasting, lead and deal-flow bottlenecks, territory/organizational structure optimization and go-to-market planning. On an ongoing basis, you will help proactively monitor performance and drive accountability. Additionally, you will operationalize all reporting and forecasting functions. We are looking for someone truly passionate about their work that wants to have an active voice in shaping how the organization evolves in the future.

  • Partner with the Head of Sales on a long term strategy to optimize sales results.
  • Develop reporting metrics and analytics related to sales activities, pipeline, and performance
  • Create and distribute sales reports, dashboards, and intelligence to sales leadership and other cross-functional departments
  • Deliver ad-hoc reporting to sales personnel and leadership
  • Day-to-day support of the sales team that includes reinforcing best practices, problem-solving and resolution of issues
  • Assist with the management, organization, optimization of sales territories, accounts, contacts, leads, opportunities
  • Develop and/or improve processes that drive greater sales efficiency
  • Provide intermediate to advanced level Salesforce.com (CRM) support
  • Manage & administer various sales applications and drive user engagement
  • Facilitate sales onboarding & new hire setup in sales applications
  • Provide training and create enablement materials for users as new Sales applications are deployed
  • Manage specific projects from start to finish, representing the interests of Sales Leadership and Operations
  • 3-5 years of Sales Operations experience
  • Experience within SaaS industry
  • Preferred Sales Tools Experience (Salesforce, InsightSquared, LinkedIn Sales Navigator, Outreach, SalesLoft, Discoverorg, etc...)
  • Expert Salesforce and Excel knowledge
  • Strong project management skills
  • Strong analytical data mindset (reporting and actionable insights are your "thing")
  • Excellent verbal and written communication skills, comfortable in front of senior leaders
  • A strong understanding of overall business operations
  • Self-directed and prefers working in a fast-paced environment where change is the norm
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We're located in the financial district, a short walk from South Station and Park Street.

An Insider's view of Alyce

What's something quirky about your company?

In our initial hiring process, we ask one simple question, “what is the best present you have ever given someone?” This tells us two things, how much the prospective hire really wants the role and how much they embody our company morals to give first.

Mike Goldenberg

Head of Sales

How does the company support your career growth?

We support career growth through offering self-improvement stipends that people have used to attend job-specific conferences or workshops. We have also had people switch departments, like from Customer Success to Product Management or Sales to Marketing because Unwrapping the Possibility (10x yourself) is one of our core values!

Daniel Rodriguez

Head of Marketing

What is your vision for the company?

We're making B2B sales and marketing more human and bringing smiles to the faces of thousands of people at work everyday. We believe that companies have gone too far in their spray and pray, impersonal tactics and we're leading the movement back to the importance of the 1-to-1 interactions that create real connection through the act of gifting.

Greg Segall

Founder and CEO

What are Alyce Perks + Benefits

Alyce Benefits Overview

We strive to build an inclusive culture that celebrates our individual differences as real people who are united by our company's core values. We are growing very quickly, which means we have A LOT of fun milestones to celebrate. We've created benefits and perks that reflect our investment in the most valuable asset we have as a company: our team.

Volunteer in local community
We are all about giving back-- and use quarterly events as a way of doing so. Many of our employees also volunteer on their own locally-- as coaches, mentors and Bigs.
Partners with Nonprofits
We're proud that our product helps companies contribute to hundreds of charities! We also have formal partnerships with local nonprofits Artists For Humanity and ArtLifting.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
All full-time employees have stock options as part of their compensation package, which vest over a four year period.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
We host a company outing every quarter, which we use to both give back to the community but also to build team camaraderie. Examples include a Charles River cleanup and Escape The Room.
Stocked Kitchen
Alyce has a (really nice) kitchen with unlimited snacks, coffee, tea and Spindrift sparkling water. A bottle of scotch, red wine or case of beer shows up on occasion.
Happy Hours
1-2x per month, various members of the team can be spotted at Biddy Early's pub after work.
Fitness Subsidies
Employees have access to a state-of-the-art fitness center located in our office building (paid for by Alyce).
Professional Development Benefits
Promote from within
Continuing Education stipend
We want people to invest in what makes them grow as individuals. We offer $500 annually toward continued education, whether it is for professional development or personal growth.
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