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Sales Operations Manager

LeanIX (a SAP Company)
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As a Sales Operations Manager you will be part of our Operations Team and responsible for providing broad operational day-to-day support with ownership of our CRM, SalesForce.com. You will create reports for Account Executives and Sales Managers/Enterprise Sales Representatives as well as monthly reports for C-Level. Ensuring use of consistent Sales KPI definitions across company is your responsibility.
Moreover, you will work with Finance, HR, and Sales to develop sales incentive programs and compensation planning in order to increase sales productivity

Responsibilities:

  • Support the sales team using SalesForce.com with process improvement, measurement, tracking and analytics relevant to their functional areas
  • Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes
  • Create monthly content for executive presentations and board reporting
  • Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
  • Assist with on-boarding and training new sales talent on SalesForce.com
  • Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
  • Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving
  • Maintain procurement and contract records

Requirements

  • 3-5 years of experience in sales operations as a Salesforce.com subject matter expert with proficiency creating reports, optimizing processes, training new hires, and managing dashboards
  • Bachelor's degree required; technical or business-related field preferred.
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
  • Advanced Excel skills with a strong understanding of Salesforce, other CRM applications and email marketing strategies.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • TypeScriptFrameworks
    • nginxFrameworks
    • ArangoDBDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DocuSignCRM
    • DriftCRM
    • HubSpotCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • MailChimpEmail
    • ZoomInfoLead Gen
    • HubspotLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Workday.comProject Management

Location

LeanIX is on the Arsenal on the Charles campus in Watertown, Massachusetts. We have free parking on-site, as well as a complimentary shuttle service provided by the campus and easy access to the MBTA. We're in a trendy neighborhood with great dining, shopping, and entertainment options nearby.

An Insider's view of LeanIX (a SAP Company)

What does your typical day look like?

There are days I’m conducting research or brainstorming ways to enhance our events. Other days I’m in the weeds coordinating logistics for conferences. I can be video chatting with my team in Germany or meeting with colleagues in our office to better understand how I can support company growth. Some days I am far from all this, attending an event.

Melisa

Event Manager

What are LeanIX (a SAP Company) Perks + Benefits

LeanIX (a SAP Company) Benefits Overview

LeanIX offers market-friendly medical benefits, a generous 401(k) match and ample PTO in addition to paid company holidays. Our 100% flexible working model allows employees to take advantage of our comfortable and fully stocked office spaces, work remotely, or a combination of both. We believe in work-life balance and creating an environment where everyone can thrive and be successful both at work and in their personal lives.

Culture
Volunteer in local community
LeanIX actively volunteers in the local community with organizations like the Ronald McDonald House and the Greater Boston Food Bank.
Partners with nonprofits
As of 2021, LeanIX began partnering with STEPtember to raise money and awareness for Cerebral Palsy research. We've also worked with organizations such as the Jimmy Fund.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
LeanIX provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
In 2021 LeanIX launched its B/ERG, business and employee resource group, dedicated to increasing diversity and inclusion throughout the company.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Many of our team members look forward to "5k Fridays" where they complete a 5k by any means and document it in a dedicated slack channel where team members support and encourage each other
Mental health benefits
Annual events such as Mental Health First Aid training for the team
Financial & Retirement
401(K)
401(K) matching
LeanIX's 401(k) retirement plan matches 100% of an employee's contributions up to 4% of their annual base salary, with immediate vesting for matched contributions.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide 16 weeks of 100% paid leave for anyone who has a child, plus an additional 4 weeks of part-time work. For anyone else who becomes a parent, we provide 4 weeks of 100% paid leave.
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Employees can accrue up to 25 days of PTO on an annual basis.
Paid volunteer time
Paid holidays
Paid sick days
Employees are able to accrue up to 25 PTO days annually, which can be used as either sick or vacation time. 10 days can be carried over at the end of each year.
Floating holidays
Office Perks
Commuter benefits
Employees can participate in the WageWorks commuter benefit program and save on pre-tax dollars. Our campus also has a free shuttle that picks up/drops off at 10 different T-stops in/around Boston.
Company-sponsored outings
Our company outings include things like learning how to make fire from friction, Virtual Reality, Boston sporting events, bowling, arcades, and pig roasts!
Free snacks and drinks
Snacks, cold and hot brew from keg, tea, seltzer water
Some meals provided
We have biweekly catered lunch on Thursdays and biweekly catered breakfasts on Fridays, in addition to other celebrations and events.
Company-sponsored happy hours
Happy hours are hosted on occasion .
Onsite office parking
We offer free on-site parking for all employees and guests.
Pet friendly
You can often find a couple of dogs in our office each day!
Recreational clubs
We sponsor a paid membership to the Boston Sports Club next door for all employees
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
All LeanIX employees receive a $500 stipend for their remote working environment, even if they use the office from time-to-time.
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
LeanIX sponsors lunch and learns conducted by both internal employees and stakeholders as well as external partners.
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
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