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Sales Operations Manager

| Greater Boston Area

As a Sales Operations Manager you will be part of our Operations Team and responsible for providing broad operational day-to-day support with ownership of our CRM, SalesForce.com. You will create reports for Account Executives and Sales Managers/Enterprise Sales Representatives as well as monthly reports for C-Level. Ensuring use of consistent Sales KPI definitions across company is your responsibility.
Moreover, you will work with Finance, HR, and Sales to develop sales incentive programs and compensation planning in order to increase sales productivity

Responsibilities:

  • Support the sales team using SalesForce.com with process improvement, measurement, tracking and analytics relevant to their functional areas
  • Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes
  • Create monthly content for executive presentations and board reporting
  • Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
  • Assist with on-boarding and training new sales talent on SalesForce.com
  • Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
  • Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving
  • Maintain procurement and contract records

Requirements

  • 3-5 years of experience in sales operations as a Salesforce.com subject matter expert with proficiency creating reports, optimizing processes, training new hires, and managing dashboards
  • Bachelor's degree required; technical or business-related field preferred.
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
  • Advanced Excel skills with a strong understanding of Salesforce, other CRM applications and email marketing strategies.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • TypeScriptFrameworks
    • nginxFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • HubspotLead Gen

Location

Our office is located in Downtown Boston, super close to various T and commuter rail stops. We have awesome lunch spots nearby, and even better views!

An Insider's view of LeanIX, Inc.

What’s the vibe like in the office?

Really entertaining. We swing between "silly" & "energetic" to "in the zone and get things done!" It's inspiring to see how everyone finds their own way to enjoy their job each day. We rarely live the same day twice, so it's easy to be passionate here. We know how to have fun but we also know how to use that same energy to reach our goals!

Vincent

Customer Success Manager

How do you collaborate with other teams in the company?

I work with everyone as Legal mitigates risk which touches all areas of the business. Communication is essential, you never know what remark will spark an idea. Everyone has to be on the same page and understand their contribution. We don't have time for passengers, everyone must contribute. You have to trust your colleagues to follow through.

Frank

Legal Counsel

What’s the vibe like in the office?

There is a very supportive and team-oriented vibe in the LeanIX office. We have a lot of different roles and each wear many different hats, but rally together as one team and support each other’s success.

Doug

Regional Sales Director

What are LeanIX, Inc. Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
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