Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

The Sales Operations Coordinator is an important member of the Sales Operations team, and will work cross-functionally across Acquia on strategic initiatives designed to win new business and retain existing customers. These initiatives will focus on running the RFP/RFI process internally, becoming a power user of 3rd party sales applications, simplifying/streamlining sales processes, and managing ad hoc projects. This position will be responsible for strategic content initiatives that include managing a sales content database, as well as proposal and RFP templates. 

The ideal candidate will have a background working on software proposals.  Experience building, organizing, and maintaining a library of Q&A pairs and other sales content is preferred. This person should be prepared to review all existing sales processes including workflows with external applications and offer recommendations for improvement. 

Responsibilities:

• Maintain internal database of question and answer pairs in our proposal software system 
• Maintain and update all proposal related assets (templates, process docs, reports, etc.)
• Assist sales reps, Solution Engineers, and other subject matter experts in responding to requests (i.e. RFPs, Questionnaires) - this can include answering questions, scheduling/leading meetings,  serving as quarterback for the team of respondents, and reviewing/finalizing responses before they go out for bid.
• Monitor and resolve data integrity issues in Salesforce/CRM including but not limited to:
• Enrichment/update of new/incomplete account records
• Merging duplicate records
• Manage the account assignment process in Salesforce/CRM based on evolving territory models and other business requirements.
• Provision licenses of 3rd party sales applications for new hires based on role
• Serve as an internal and external point of contact for questions and maintenance of 3rd party sales applications
• Maintain Acquia’s rules of engagement document including overseeing the coordination and distribution of updates as well as answering questions and assisting in resolution of disputes. 

Qualifications:

• Bachelor’s degree 
• 3+ years of experience in this field at a similar company
• Strong writing skills
• Experience with sales database and collaboration software, such as Ombud, RFPio, etc.
• Experience working cross-functionally at a software company
• Forward thinking, with a mind for improvement of sales tools and processes 
• Prior experience as a power user for 3rd party sales applications is preferred
• Experience using Salesforce.com 

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.