We accept applications from remote employees in the following US states: MA, CO, CT, ME, NH, NJ, NY, RI, VT.

As a Sales Operations Consultant at edX, you’ll be a key part of a dynamic sales operations team that helps the edX organization change the world through increased access to education. You will be responsible for helping to transform the development and careers of millions of people by shaping business operations and helping to deliver excellent process outcomes.

Your Impact

Sales Operations Consultants are critical members of edX’s Enterprise Sales team, working to run and improve our day-to-day business processes and drive revenue results at scale. This multifaceted, cross-functional role demands a process-oriented operator with a track record of perceiving, measuring, and designing solutions to problems. You will be seen as the hub and conduit of our internal business teams.  You will have plenty of opportunities to develop and demonstrate your collaboration, problem-solving, and make a truly meaningful, positive impact on the lives of our colleagues and customers.

You Will

• Execute and suggest improvements to multiple Enterprise Sales business processes
• Develop meaningful relationships and collaborate with edX’s Sales, Customer Success, Account Management, Information Technology, Legal, Finance, and Product Delivery teams
• Deliver operational projects that affect revenue outcomes at scale, across all of our sales teams
• Ensure that Enterprise Sales revenue is accurately recorded, tracked, and measured
• Perceive opportunities for improvement in our day-to-day operations, becoming a trusted resource for our business teams
• Design, build, document, and measure new business processes and their outcomes to drive operational excellence and revenue growth
• Leverage conceptual problem-solving skills and internal resources to shape solutions to business challenges

You Have

• A Team Player Mindset: Collaborate with colleagues having different levels of knowledge and skills, from different backgrounds - Sales Representatives, Success Associates, Product Managers, and Solutions Architects.
• A Start-Up Mentality: Work collaboratively on a small team in a high growth environment. Experience wearing different hats and rotating through additional responsibilities outside of your day-to-day responsibilities. Showcase strong initiative and self-motivation; effectively juggle multiple priorities while retaining a sense of urgency.
• Conceptual Problem-Solving Skills: Strong analytical and conceptual thinking skills. Ability to ask questions and navigate ambiguity. Articulate the impact of a problem and the tradeoffs of possible solutions, and provide input on which path to choose.
• Business Acumen and Domain Knowledge: understanding of business drivers and ability to ask good questions. Experience in one or more of the following disciplines: project / process management, operations, business analysis, or sales.
• Demonstrated Skill Acquisition: record of ability and drive to acquire and integrate new skills into day-to-day workflow. Highly coachable, and willing to learn.
• Strong Communication Skills: Excellent verbal communication and business writing skills.  Ability to identify when to speak technically for stakeholders, and when to translate to simplest terms for maximum effect.

Preferred

• Experience with Salesforce (SFDC), Administrator experience highly preferred
• Experience with IT-focused business analysis and change management, especially business process engineering and/or diagraming
• Experience with quantitative data analysis tools and techniques

Why you’ll like it here: 

• We’re on a mission to unlock our learners' potential on a global level, seeking to create a more diverse, equitable and inclusive world. 
• We set outcomes that matter and provide value in all that we do, from building meaningful products to serving the edX community. 

We understand that applying for a job can be intimidating. Applicants rarely meet every single job requirement, and we know there are many skills and backgrounds that will contribute to success in this role. 

That said, if this role looks like a great next step for you, please apply… even if you can’t “check every box.” We’d love to hear from you! 

edX is the education movement for restless learners. Together with our founding partners Harvard and MIT, we’ve brought together more than 38 million learners, the majority of top-ranked universities in the world, and industry-leading companies onto one online learning platform that supports learners at every stage. And we’re not stopping there—as a global nonprofit, we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location.