Sales Operations Analyst
Rapid7 is looking to add a Sales Operations Analyst to our growing organization. We are looking for an experienced individual with a strong systems mindset, analytical skills and entrepreneurial attitude to lead sales operations efforts within Rapid7’s global Sales Organization. The position will report to the Director of North America Sales Operations and be involved with providing analytical support and insights to the Sales Organization by leveraging SFDC, DOMO and other technologies.
As a Sales Operations Analyst, you’ll play a pivotal role in supporting the analytics, data streams and KPIs that support our sellers in their day-to-day efforts and attainment. This role will also have a key responsibility in analyzing and identifying trends in the business while making supporting recommendations on ways to improve the productivity and scale of the Go To Market Organization. Each of these responsibilities is critical to Rapid7's success and involves working closely with key stakeholders within Rapid7 while leading projects. The ideal candidate will effectively collaborate with stakeholders in Sales, IT, Business Intelligence, Marketing, Finance and People Strategy to help the Sales Organization achieve its annual goals. This role requires a mixture of business acumen and technical expertise, executive presence, and the ability to build strong partnerships with business partners. Success in the role will require a self-starter with strong initiative and a passion for collaborating with others to solve problems.
In this role you will:
Collaborate cross-functionally, adding value to the sales organization to increase impact
Drive improvement of business processes, leveraging the SFDC & Domo platforms to drive growth and scale
Create customized, intricate dashboards and automated reporting tools related to performance metrics, bookings, forecasts, attainment etc.
Develop proactive analyses, rooted in SFDC & Domo data, that provide actionable insights
Partner with IT teams to develop new capabilities in Salesforce & Domo and train sales to use these capabilities
Organize data to ensure we are getting the maximum value out of the tool while meeting users’ needs
Assist with key sales planning activities during planning and budgeting cycle
Ad-hoc analysis as required to aid management decision making
In return you will bring:
3+ years of direct experience in Sales Operations or as a Sales Analyst (or comparable role), preferably at a high-tech or software company
1+ years of Salesforce.com experience; Salesforce certification or Lightning experience a plus
Microsoft Office experience, advanced Microsoft Excel experience preferred
Experience with G-Suite (Drive, Docs, Sheets, Slides, Gmail)
Experience with DOMO or Tableau a plus
Excellent analytical and problem solving skills, combined with strong business judgment and ability to present analysis in a clear and compelling manner
In-depth understanding of sales processes and systems, i.e. sales cycles, account, territory, opportunity, pipeline management
Experience working in a high-growth, performance and deadline driven environment
Results oriented, attention to detail, ability to prioritize multiple objectives and projects
Ability to manage own workload, work efficiently, and meet deadlines
Successful track record of working at all levels of management and sales teams
Excellent interpersonal, verbal, and written and communication skills required
Strong commitment to working as part of a team
Good work ethic, desire to learn and be challenged, self-driven and motivated
BA/BS degree in business or related field