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Sales Operations Analyst

| Greater Boston Area

Fuze is a global, cloud-based unified communications platform. Designed for the way people work, Fuze powers business conversations and insights across the modern enterprise. With a single unified voice, video, and messaging application, people can now communicate anytime, anywhere, across any device.

We are looking for a Sales Operations Analyst to join our Sales Ops team in Boston, MA to help us support our worldwide sales organization.

 

Responsibilities

  • Partner with Finance teams to ensure accurate bookings reporting and timely commissions payments for Sales
  • Manage Sales Operations data and performs data validation and cleansing as required
  • Meet with business users to gather requirements for enhancements and assist with the implementation of solutions to address business needs
  • Execute in-depth analyses of Sales Operations performance across a variety of projects
  • Re Salesforce skills:
  • Provides day-to-day end-user support including implementation, user adoption, system configuration and maintenance, testing, data integrity, backups, etc.
  • Maintain security such as user accounts, sharing rules, permission sets, user roles and profiles, field-level security, queues, public groups, and other setup options.
  • Maintain and create workflow rules, Process rules, validation rules, formula fields, auto-assignment rules, etc.
  • Configure and customize including custom fields, roll ups and formula fields; page layouts and record types; custom objects; workflows and email alerts, field updates, task creation, and outbound messages; email-to-case using a support queue; and lead assignment rules

Qualifications:

  • Bachelor’s degree required with at least 2 year of related experience
  • Advanced analytical/problem solving and research skills
  • Excellent written and oral communication
  • MS Office proficiency (especially in Excel)
  • Ability to work independently or as part of a group
  • Enthusiastic and self-motivated
  • Ability to effectively balance various tasks simultaneously and adapt to shifting or competing priorities in a fast-paced working environment
  • SFDC admin certification level 1 required
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Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.