Sales Operation Analyst (Salesforce) at Interactions

| Greater Boston Area
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Interactions is looking for a Sales Operation Analyst that is certified in Salesforce who will be responsible for supporting our needs as it relates to and integrated tools. This role will be part of the Revenue Operations team which supports Interactions' revenue growth through reliable data and process improvements.

Job Description:

  • Ownership of the instance included using the technology to support our sales process
  • Ability to internalize and streamline our business processes to analyze our data
  • Work with internal stakeholders to understand their unique needs and then customize Salesforce to meet business requirements
  • Create and manage custom field / objects, complex workflow rules, record types, data validation, page layouts, triggers, and third-party integrations
  • Develop and create customized reports and dashboards based upon changing needs
  • Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements
  • Understanding of paired software (Hubspot, Insights,, Engagio, etc.) and how to integrate the tools for maximum efficiency and optimization
  • Contribute to the Sales Operations team through reporting, data analysis and process improvement


  • Salesforce Administrator Certification is required
  • 5-7 years of professional experience, at least 2-3 as a SFDC Admin
  • Extremely process oriented
  • Experience with designing and configuring Salesforce to meet business needs
  • In-depth functional understanding of the capabilities and limitations of Salesforce
  • Proficient in Google Apps, MS Excel, Word, PowerPoint
  • Clear communicator who is energized by working cross functionally
  • Critical thinker, active listener, and have the ability to see the big picture when approached with requests
  • Have attention to detail throughout an entire process
  • Wants to remove blockers for the sales team, and has a “how can I help?” attitude
  • Have a bias to action and are organized in your approach to get things done
  • Excited to learn and pick up new information like a sponge
  • Results-driven professional with self-confidence, perseverance, a strong sense of urgency
  • You work well with others and have a strong emotional IQ. You know how to influence people who do not work for you, and know when to push and not push


  • Other revenue operations, project management or finance experience a plus
  • Hubspot certification is a plus
  • InsightSquared experience is a plus
  • is a plus
  • Engagio experience is a plus
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We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!


Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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