Sales Engineer

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AGERO 

As the B2B category leader, Agero works with the most well-known automotive and insurance brands to transform the entire driving and vehicle ownership experience with next generation services and technology: from roadside assistance to accident management, connected vehicle to consumer affairs, and more.  

Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero. We handle over 12 million vehicle disablement events annually, serving 115 million drivers across the U.S. 

It’s not just a job, it’s a mission to make driving safer, smarter and more enjoyable for everyone. 


Position Summary:

Agero’s Sales Engineer will partner with Sales, Product, Operations, Business Development and other critical organizations to accelerate opportunities, effectively shape and evangelize solutions and capabilities, and drive profitable wins.  The Sales Engineer will help LoB owners define and guide sales process, provide strategic support across new deals, and contribute to developing strategy for emerging markets within the organization.  The Sales Engineer takes an active role in team leadership and processes.


Key Competencies:

  • Inquisitive & Curious 
  • Listening Skills / Emotional Intelligence 
  • Coachable 
  • Fast & Flexible 
  • Results Oriented 
  • Collaborative / Team Player 
  • Executive Presence 
  • Interdisciplinary Learner 
  • Creative 
  • Diligent 


Key Outcomes: 

  1. Support sales with selling profitable and configurable solutions that scale with our platform
  2. Accelerate migrations and new sales opportunities through rigorous and meticulous requirements gathering
  3. Lead successful client evaluations
  4. Identify and address technical issues to deliver client satisfaction throughout all stages of the sales process
  5. Provide product and engineering team valuable insight into client use cases
  6. Help create and implement training plans for new team members
  7. Identify areas for improvement to create frameworks for repeatable success
  8. Provide forward-thinking industry insights to help identify trends of the industry
  9. Evaluate, and implement new software and/or better practices and procedures


Primary Responsibilities:

  • Continual investment and maintained expertise and currency in platform capabilities, limitations, features, roadmaps, and reference implementations
  • Leads discovery workshop sessions to gather client requirements and critical business challenges including documenting current state and future state needs and Recommendations
  • Shapes and evangelizes solution vision based on current features, stated platform roadmaps, and organizational competencies and capabilities that address’s client’s business and technical outcomes
  • Act as a technical point of contact, internally and externally, for software evaluations in a client-facing role
  • Act as a strategic business partner helping the sales team position offerings
  • Skillfully address objections/concerns
  • Manage documented handover to the Client Implementation Team later in the sales cycle
  • Deliver high-level scope reviews
  • Being an internal and external “product genius” who can demonstrate the capabilities of the platform to the fullest extent
  • Help ensure team success through active leadership/mentorship
  • Provide guidance in shaping new deals and business offerings
  • Ownership of projects such as RFP process and Discovery scoping documentation


Knowledge, Skills, and Abilities:

EDUCATION: B.S. in Product, Economics, Computer Science, Engineering,  or equivalent practical experience

EXPERIENCE: 2 + years of experience in technical sales

SKILLS:  Exceptional written and verbal communication skills.  Works in a fast-paced environment, builds strong partnerships.  Can work cross functionally and be a champion of the experience.

WORKING RELATIONSHIPS:  Communicates with clients, service providers, and team members.  Effectively teams with peers, supervisors, and senior management to achieve corporate and client goals.

ADDITIONAL REQUIREMENTS:   Willing to travel frequently


THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED.  MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • SlackCollaboration
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Location

Corporate HQ is located in Medford, MA, on the banks of the Malden River, with picturesque views of public parks, walking trails and the beautiful Tufts University boathouse. We're walking-distance to public transport, with close access to I-93, restaurants, Assembly Row shopping center & downtown.

An Insider's view of Agero

How do you collaborate with other teams in the company?

We would not be successful without easy communication/collaboration. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. Our ability to easily access info and share across the organization, especially in this WFH environment, shows Agero's commitment to teamwork.

Thea

Director, Service Network - East

How has your career grown since starting at the company?

My journey with Agero began in 2001; it’s been a rewarding 20-year ride! I’ve held 13+ job titles, have worn numerous hats, and led many key initiatives. With every change came opportunity for growth and a chance to push myself out of my comfort zone. This is EXACTLY what’s motivated me all these years. Agero has supported me every step of the way.

Amy

Head of Specialty Network

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy & Digital Officer

How does the company support your career growth?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Sr. Director, Platform Success

What are Agero Perks + Benefits

Agero Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your career. In support of this mission, we offer a wide range of benefits to include:

- Full range of core benefits including: medical, dental, vision, disability and life insurance, 401k matching
- Variety of tools and resources to support employee mental health
- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "Read to a Child" and the Mystic Rivershed Cleanup organization
- Educational assistance
- Regular employee social events
- Robust internal learning and career development programs designed to support the growth of each employee's career

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of pre-disability earnings.
Dental insurance
Vision insurance
Health insurance
Agero offers Medical Plans that members have access to local providers and flexibility to see other providers anywhere in the US, in and out of network providers and more
Life insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet insurance
Wellness programs
Life Speak, your total well-being platform, a resource provided to Agero associates and their families to aid in all-things wellness.
Team workouts
Mental health benefits
Employee Assistance Program program that provides you & your family toll-free, confidential guidance & support 24/7.
Financial & Retirement
401(K)
401(K) matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments after 1 year of employment. We match 100% of the first 2% of contributions and 50% of the next 4% of contributions.
Performance bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Generous parental leave
Three weeks paternity leave 8-26 weeks maternity leave (MA)
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
$150/year towards fitness reimbursement
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Continuing Education stipend "Tuition Reimbursement up to the IRS tax exempt maximum $5,250
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t. We take care of the time off and allow you to make decisions about what you need to recharge your batteries and achieve harmony both inside and outside of the workplace. We’ve got more discounts and perks than you can count on two hands – and they are meaningful! Plus we offer a free subscription to our roadside assistance program.

We offer major discounts at retailers such as BJ's, Dell, Verizon and others. We also have a vehicle purchase program.

Agero offers a number of voluntary benefits that you can elect to support you and your family, when you need it most such as Medical Bridge Gap and Critical Care Supplemental Insurance, Supplemental Life Insurance, Pet Insurance, Legal Support, Identity Theft & Credit Protection, scholarship tuition reward points and more.

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