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Title: Sales Engineer

Reports to: Director of North American Sales

Office: Needham, MA


The Sales Engineer at FareHarbor will assist the Americas Sales Team in selling features strategically, ramp Account Executives faster, and drive revenue growth for FareHarbor. Advanced problem solvers, Sales Engineers are experts at working within the FareHarbor dashboard, while simultaneously able to effectively communicate complex setups to Account Executives with the goal to close more deals. You will work closely with Account Executives to help build knowledge, onboard new accounts, and help develop our growing team. This position requires constant collaboration with Sales Leadership and Training leads across all offices.


Main Objectives:

  • Own the technical training side of FareHarbor’s Sales Team

  • Troubleshoot builds for the different industries that use FareHarbor

  • Share in-depth, technical knowledge of the software with Account Executives

  • Work with Account Executives on technical demonstrations of FareHarbor


The ideal candidate is:

  • An excellent problem solver with a strong attention to detail and deadlines

  • Thrives in a fast-paced environment

  • A task master comfortable juggling several projects simultaneously

  • Already familiar with the intricacies of the FareHarbor dashboard

  • Able to communicate complex situations succinctly



  • Deliver instructor led classroom learning to Account Executives at every level

  • Create role specific training materials ranging from new hires to tenured sales staff - Collaborate with managers to develop and implement curricula for specific audiences

  • Work closely with sales leadership and Sales Enablement & Training Lead

  • Interpret needs of different companies and customize their FareHarbor setup to best fit those needs

  • Develop an advanced understanding of new product updates and utilize them to aid the sales team during cold calls and demonstrations

  • Answer technical questions from Account Executives

  • Present and build dashboard setups on demonstrations with Account Executives

  • Provide valuable feedback to both the development and sales team

  • Help develop, improve, and implement standard operating procedures



  • 1+ years sales and/or relevant technical experience at  high velocity software company.

  • High attention to detail and metrics.  

  • Proven track record executing cross-functional projects.

  • Knowledge of SaaS software & CRM experience.

  • Legally authorized to work in the United States

  • Undergraduate College Degree (4 years)

  • Proven ability to stay organized and prioritize workload

  • Excellent time management skills

  • Well-spoken and well written

  • Comfortable suggesting change

  • Able to work in a fast-paced, cross-functional environment


  • 23 vacation days per year (based on 40 hours per week)

  • 401k + Employer Matching

  • Health Insurance

  • Social Hours & Events

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Please apply directly on our website at: https://fareharbor.com/jobs/all/?gh_jid=4298319002
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Technology we use

  • Sales & Marketing
    • Close.ioCRM


115 4th Ave, Needham, MA 02494

An Insider's view of FareHarbor

What are some social events your company does?

Recently, we spent a morning in the office crushing calls and working hard, and as a reward we took a cruise around Boston Harbor to blow of steam. It was a great way to bond with everyone in the office, plus we all felt great about the work we had put in that morning. Work hard, play hard!


Account Executive

What makes someone successful on your team?

Passion for our product, and a firm belief that what we offer is the best there is. We are providing an incredibly helpful service that will change our clients' businesses for the better, and if you understand and believe that, you will succeed!


Business Operations Associate

What’s the vibe like in the office?

The vibe in our office is incredibly positive and energetic. It's clear that our employees love our product, their role and the people around them.


Talent Acquisition Coordinator

What are FareHarbor Perks + Benefits

FareHarbor Benefits Overview

* 23 days of paid time off (PTO) and 10 Public Holidays
* Full medical insurance
* Dental and Vision Insurance
* Life Insurance
* Short-Term Disability
* 401k plan with employer matching.
* A casual office environment with tons of company-wide and team building events like First Friday mixers, outings, and more! 

Volunteer in local community
Friends outside of work
Intracompany committees
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available
More Jobs at FareHarbor2 open jobs
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Please apply directly on our website at: https://fareharbor.com/jobs/all/?gh_jid=4298319002
Apply now
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