Sales Enablement Specialist at Klaviyo

| Greater Boston Area | Remote
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Sales Enablement Specialists play a critical role in the training and development of our sales team as we work to hit Klaviyo’s revenue targets.

Sales Enablement Specialists use their experience in sales to create a variety of content, both internal and external facing, and training materials that are designed to enable our team to on-board successfully and continually up-leveling their sales skills and product knowledge. Additionally, Sales Enablement Specialists collaborate closely with members of the sales team, including BDRs, AE's, and Managers, as well as members of the marketing, product, and customer success teams, as needed.

How You’ll Make a Difference:

You’ll be part of the Sales Enablement Team, reporting directly to the Manager of Sales Enablement.

  • Work directly with Sales Leadership: Partner with the Sales Team Directors, Managers, and VPs to align Enablement initiatives with the organization’s high-level goals.  Be comfortable with delegating, and collaborating with, an Executive Sponsor for projects and certifications.  
  • Facilitate live training and coaching sessions: Comfortable leading training sessions, both in-person and virtually, on a variety of topics including, but not limited to, sales discovery, how to run a demo, creating a business case, negotiating, objection handling, and selling through influencers.
  • Coordinate and lead certifications: Lead the team through certification programs to ensure consistency and proficiency in subject areas like Klaviyo positioning, the discovery and demo processes, and more.
  • Create consistent & engaging content: Become well-versed in the creation of various deliverables including, but not limited to, e-Learnings, videos, playbooks, and live training decks/facilitator guides. Regularly conduct audits of team needs and gaps, aligning content creation to desired outcomes. 
  • Pitch new ideas: Seek to take initiative and improve the tools and processes used by the sales organization, bringing forth new ideas and project proposals.
  • Assist with new hire on-boarding and promotion programs: An organized communicator that can assist in managing the BDR & AE onboarding and promotion programs ongoing training calendars: ensuring that employees and managers are informed of the process and schedule. 
  • Extra projects: Be open to involvement in projects related to the team’s growth initiatives that may involve topics such as diversity & inclusion, hiring practices, team morale, career progression, content organization, etc.

Examples of recent projects include:

  • Working with Sales Leadership to define Klaviyo’s messaging, including the build and execution of a certification for AEs and BDRs
  • Coordinate and execution of a training program on Klaviyo’s new SMS feature 
  • Building a training series around product features and use cases to ensure new AEs and BDRs have deep product knowledge
  • Videos & e-Learnings focused on Agenda Setting, Levels of Questioning, Setting Next Steps, Connecting Goals to Features, Pre-Call Preparation, etc.
  • Training decks focused on Klaviyo’s ICP, Ecommerce Platforms, Competitive Positioning, Product Launches, etc.
  • Facilitation of on-going New Hire Onboarding and Promotion Programs

Who You Are:

  • You have experience as an individual contributor in a direct sales role, either BDR and/or AE or equivalent Sales Enablement experience
  • You're a self-starter who is open to working on a variety of projects and tasks in an fast-paced environment 
  • You have a knack for organization and are capable of managing multiple projects and deadlines simultaneously
  • You are comfortable creating content, teaching, and coaching on topics such as preparing for a meeting, discovery, demo, objection handling, competitive positioning, Klaviyo messaging, sourcing/prospecting, cold calling, email tactics, the Klaviyo product, and more.

Get to know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo does not tolerate and prohibits discrimination, harassment or retaliation of or against job applicants, contractors, interns, volunteers or employees by another employee, supervisor, vendor, customer or any third party.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What's something quirky about your company?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo pours into team members by providing a diverse and inclusive environment. We also take pride in our quality health benefits and programs. In our efforts to achieve overall happiness for Klaviyos, we offer competitive salaries and 401K planning through Principal. Protect yourself against hardships with life and disability insurance, continue learning and developing with tuition reimbursement, and achieve peace with Headspace. Additional perks include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free books, and a thriving company atmosphere.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,750 annually.
Disability Insurance
Klaviyo's disability insurance benefit is 60% of an employee's annual salary up to a $2,500 per weekmaximum monthly payout.
Dental Benefits
Our dental plan covers : 100% for preventative care, 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 allowance for glasses and contact lenses each.
Health Insurance Benefits
Klaviyo offers 3 health insurance plans with BCBS that cover most out-of-pocket costs. Employees who select the High Deductible Health Plan receive up to $2,000/year to fund a Health Savings Account.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to $300,000. Additionally, Accidental Death & Dismemberment coverage is offered equal to the group life benefit.
Wellness Programs
Klaviyos may be reimbursed up to $200 for online and app-based classes, exercise equipment, financial health programs, etc. Additionally, BCBS provides Klaviyos up to $150 / year for fitness expenses.
Onsite Gym
Team workouts
Mental Health Benefits
Klaviyo values our employees' mental health and offers confidential counseling through our Employee Assistance Program as well as free access to Headspace meditation app.
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Klaviyo's 401(k) retirement plan matches 100% of an employee's contributions up to 4% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
Klaviyo offers equity packages to all full time employees, vesting over a four-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
Klaviyo provides up to 16 weeks of parental leave for baby bonding, in addition to FMLA.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes core hours, flexible start and end times.
Remote Work Program
Family Medical Leave
Klaviyo offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyos are encouraged to use their unlimited vacation policy to volunteer and give back to their local communities.
Paid Holidays
Paid Sick Days
Klaviyos can leverage their unlimited vacation when sick.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers tax preferred transit and parking plans for employees in the Boston office and contributes $50 per month to the transit plan.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Recreational Clubs
Fitness Subsidies
Klaviyos may be reimbursed up to $200 for online and app-based classes, exercise equipment, financial health programs, etc. Additionally, BCBS provides Klaviyos up to $150 / year for fitness expenses.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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