Company Description

Rapid7 (NASDAQ: RPD) is helping organizations around the global advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.

Our Mission

By continuously improving our technology, stemming the creation of risk in the community, and making security more usable and accessible, Rapid7 enables technology professionals to gain the clarity, command, and confidence they need to safely drive innovation and protect against risk. Our product suite helps organizations to quickly predict, deter, detect, and remediate attacks and obstacles to productivity. 

The Opportunity

Rapid7 is looking for a driven candidate to execute the development and delivery of programs for our go to customer teams that include new hire onboarding and cross functional enablements. In this role, you will manage and train our new hire experience to ensure sellers and customer achievement can be productive and set up for long term success with the full customer lifecycle. We are looking for a talented trainer who will create an impactful experience for our employees that will help us drive growth, customer experience and development. 

You have strong emotional intelligence, a positive attitude, high paced energy and command respect from senior management, go-to-market leaders and employees. You use your tactical, persuasive, and influential skills to successfully build the relationships required to be effective in developing a talent pipeline. As a natural facilitator, communicator and collaborator, you enjoy finding new ways to solve problems and to help make learning accessible and engaging for all. Hungry to create new ways to enhance our culture of preparing, practicing, inspecting and learning. 

Essential Responsibilities

In this enablement, program management, and coaching role you’ll bring your training expertise to our Go to Customer teams by:

• Continue to influence and enhance our culture of “Never Done” continuous learning by delivering enablement programs for all go-to-market employees. These programs include but not limited to:

  • New hire on-boarding (30/60/90 day training plan) 

  • Seller technology admin and coaching 

  • Sales Competencies and Coaching programs 

  • Certification programs

• Partner with the Global Enablement Team to regionalize and execute corporate campaigns

• Proactively identify key areas for improvement through coaching, training, process, and/or systems

• Measure and report on the effectiveness of Growth Development investments and new hire programs

• Execute the enablement plans to provide the best ROI from the available budget

• Influence regional and global strategy by working cross-functionally with People Development, Marketing, Product, Engineering and other internal stakeholders to gather feedback and share insights on a regular basis in order to to constantly enhance enablement programs and activities, 

• Maintain all regionally based systems and processes

• Tackle tasks independently and excel at working collaboratively

Job Requirements/Core Skills

• 6 - 8+ years of direct experience in Sales/CS Enablement, Direct Sales, Customer Success, Learning and Development, Channel Account Management or Product Marketing role

• Background in software sales team ​strategy,​ ​the customer life cycle, training and enablement

• Experience with facilitating programs and delivering content in-person, remotely, and electronically

• Ability to marry art and science to articulate the ROI of each training program 

• Proven global experience working in a distributed team

• Humor, high emotional intelligence, humility, and true team player mentality

• Demonstrated ability to improve sales and customer success team metrics and goals

• Keen​ ​understanding​ ​of​ ​sales​ ​process​ ​design​ ​and​ ​related​ ​outcomes

• History of affecting change in a dynamic, fast paced, results-oriented environment

• Demonstrated strong organizational, analytical & problem solving skills

• Experience in motivating and influencing individuals at all levels of the organization

• Ability to build relationships with key stakeholders in a complex environment 

• Experience with SalesLoft, Gong, Highspot and other enablement technology a plus 

Our team believes that diversity of thought and experience builds better teams and helps us transform. If you don’t match these requirements perfectly don’t hesitate to apply and help us understand how you’re uniquely equipped to help us achieve our vision.