Sales Operations Specialist, Enterprise, Residential

Come join Zipcar's Sales and account management team, supporting some of the largest accounts for any carsharing company in the world. Build strong and lasting relationships all while having the opportunity to show off your organization skills and sales skills while working cross functional with other teams at Zipcar. The Zipcar brand is synonymous with carsharing and is how our partners describe the very industry we started in 2000. What we are doing today, continues to change the automotive industry just like we did 20+ years ago, and will for years to come. Join a team that is literally changing the world, and how people think about car ownership.

What you'll do:

Reporting to the National Sales Manager, enterprise & residential, you'll support the sales team by preforming a variety of tasks that involve talking with customers, enabling the sales team to manage and grow accounts while evaluating opportunities to grow the business.

Some of the day-to-day tasks this role entails include, but are not limited to:

• Collaborate with the sales team in managing the inbound sales funnel by vetting leads
• Manage and close new sales opportunities within the segment(s)
• Conduct outbound calls/emails to prospects
• Meet or exceed sales goals set by National Sales Manager
• Provide product demonstrations and training on Zipcar systems for new accounts
• Maintain records of customer interactions and other key information on accounts
• Support accounts with adding new drivers and billing requests as needed
• Participate in monthly, quarterly, and annual reviews of account portfolios
• Coordinate with key internal and external stakeholders to manage car sharing programs
• Assist with compiling and completing proposals and marketing assets

What you'll love about being a Zipster

• One of the best things of being a Zipcar Sales Operations Specialist is our partners are delighted to work with us and want to hear what we have to say. We are an industry leader, and are changing the world for the better, and our partners want to know what is next on cutting edge of car light solutions from EV's to Bluetooth vehicle access.
• Zipcar is a mission driven company that is looking to make city-living more enjoyable through on-demand shared mobility solution. Our work is meaningful and rewarding knowing that what we do is changing the way people think about car ownership.
• The Sales and Account Management Teams are anchored by some strong leaders that have been with Zipcar for years, fully understanding our challenges and opportunities for success. They say a great job is being surrounded by people who push and inspire you, and this team will do that and more.
• Zipcar is a fast-paced, ever-evolving organization full of dedicated, passionate people that speak their mind, treat each other with respect, and all work together to do amazing things.

What drives success for this role:

• 1-3 years of experience in an account management or sales role managing and upselling to small, and medium businesses.
• Four-year college degree in a related field. (preferred)
• Proven, verifiable track record with ability to build relationships and farm customers for growth.
• Driven, ambitious, self-motivated, self-starter.
• Ability to manage internal and external relationships effectively and efficiently.
• Excellent time management and prioritization skills
• Must be able to multitask and thrive in an active environment
• Strong writing and excellent communications skills
• Exhibit patience, empathy, attention to detail and the ability to resolve issues quickly
• Critical thinking and strategic sales planning
• Accurately track and report sales activity and performance within Salesforce and other tools.
• Work independently and as part of an inside/outside team structure.
• Proficient in Microsoft Excel, Power Point, and Word

What tops off the tank:

• Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group
• Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options
• Tax-free benefit for public transportation or parking expenses
• Bicycle Reimbursement program
• 401(k) Retirement Plan with company matched contributions.
• Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
• Community involvement opportunities

Who are we?

Glad you asked! Zipcar is the world's leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we're driven by a mission - to enable simple and responsible urban living.

The extra mile:

We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer - M/F/D/V.