At Havenly, we design real spaces for real people. Whether it’s uncovering your personal style, helping you design a tricky space, or turning your house into a home - we love working with you. Our goal is to make home design effortless, empowering and accessible for everyone!

Havenly is launching a new client experience in Boston's Seaport called Hideaway. Our 300-square foot space is a (very cute) one-stop shop for clients to meet with an interior designer in-person to solve a design challenge, shop for their home or design an entire space. We’re looking for customer experience associates to join our in-store team, represent the Havenly brand, and ensure a fun and delightful Havenly experience to each person who walks through the door. You are the face of our brand, embody our values, and have a relatable and inviting attitude. If you’re located in the Boston area, and this sounds like a great fit, we’d love to hear from you.

This is a temporary position expected to run July - December.

What You’ll Do:

• Welcome customers and acts as their first touchpoint with Havenly.

• Be an expert on the Havenly brand and on all Havenly services, including sharing personal design experiences.

• Contribute to overall customer experience by helping customers schedule design appointments, select a Havenly package, and answering general questions.

• Help and execute in-store events, promotions, and parties.

• Model company standards in customer service by providing gracious, quick and efficient service with a sense of fun.

• Participate in the implementation of seasonal displays and decor.

• Maintain awareness of current promotions and specials.

• Maintain the store presence ensuring that it remains clean, neat, and styled.

• Help prepare or recover the floor through opening/closing procedures.

• Be constantly looking for areas to improve both the in-store experience and overall customer experience.

• Be the voice of the Boston location to communicate customer feedback to management.

• Help and execute in-store events, promotions, and parties.

What You’ll Bring:

• Ability and desire to work 3-5 days a week, including weekends.

• Impeccable customer service skills:

• Positive energy: You have a “no such thing as a stupid question” attitude.

• Retail/sales experience.

• Roll-up your sleeves attitude (no task is beneath you)

• Ability to identify opportunities, be creative and generate insights for improvement.

• Technical savvy - You quickly pick up new software and systems and are able to help customers troubleshoot issues they may be having with our app or booking software.

• Attention to detail - You’re ruthless about ensuring a neat/tidy environment where everything remains in its’ necessary place.

At Havenly we hire people who exhibit gumption, act like owners, overperform, and stay playful. If this sounds like a great fit for you, and a team you’d like to be a part of, we want to hear from you!