As a Renewals Specialist you will be building and developing enduring relationships with elite customers, acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion.
The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.
- Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value.
- Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities.
- Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio.
- Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success.
- Strong customer-focus and service orientation.
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
- Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels.
- Ability to accomplish results working through others.
- Hands on, individual contributor and collaborative team player.
- Excellent written and oral communication skills, including presentation skills.
- Strong analytical and problem-solving abilities.
- 1-2 years of experience in a customer facing role
- Bachelor’s degree
- Sales, account management or customer success experience, especially in software, a plus
- Proficient in German, French, or Spanish is a plus.
SmartBear Is A Destination Employer
- Voted by Glassdoor as one of the "Best Places to Work", Named to Boston Globe’s “Top Places To Work”, and VentureFizz calls us one of “One of The Hottest Companies in Boston”.
· Invest In Our Employees – We care about the success of our employees and provide guidance and tools to help them grow their careers and succeed. We seek to continuously learn and evolve and strive to be the company of choice.
· Open and Collaborative Environment – We have an inclusive, creative, passionate, fun and successful environment.
· Award Winning Technology – SmartBear is a market leader and has won numerous, prestigious industry awards for its software solutions, including “Top Innovator and Leader In Software Development”.
· Invested Leadership Team - Our leadership team has a proven record of success, is passionate about the success of the employees and company and focused on supporting the sales organization.
· Unbelievable Offices – We are in a new, state-of-the-art building, on the waterfront, with an modern layout and a giant kitchen and eating area. We have an open floor plan and an abundance of conference rooms. The office is centered on the “Bear Cave”, for impromptu collaboration, company gatherings, monthly drinks, wine tastings and industry Meetups and events. We’ve also left space for fun with a ping-pong table, putting green, bean bag toss and other ways to have a quick break during the day.
· Ideal Location - We are located at Assembly Row, which is the new, hot, technology company destination, with great water views, restaurants, cafes, bars, shopping, movie complex, bike and running paths and is easily accessible by mass transportation.
· Great Perks – We offer competitive salaries, top of the line benefits, ample vacation, 401(k) match, great eats – breakfast, lunches, coffee (regular, gourmet, espresso, lattes), drinks, healthy and sweet snacks and a constant flow of popcorn from a retro movie theater machine.
· Community Service and Philanthropy - SmartBear is committed to giving back to the community. We offer employees a day off to serve the cause of their choice or work in teams to support an organization. SmartBear also contributes time and donates to meaningful organizations, such as aiding at-risk children and combating homelessness.
· Thought Leader and Innovator – SmartBear strives to be a thought leader and innovator in the technology industry. We frequently support Meetups, are a member of Women In Technology, MassTLC and other premier organizations.