Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our high tech payments platform combined with our owned global payments network to expand and digitize the payment experience for over 3,000 education, healthcare, travel & B2B clients world-wide, processing more than $16B and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 500 FlyMates distributed across 12 offices world-wide and representing more than 32 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire is looking for a bright, motivated, and hardworking Relationship Associate (RA) to work within an existing portfolio of Education Clients to build strong client relationships, drive revenue through marketing, training and integration of Flywire solutions. The RA reporting directly to the Japan Country Manager, and with guidance from the Regional Director of Client Management in APAC will work closely with the in country Sales and RM teams to execute strategies designed to increase payer growth, uncover new business, increase revenue, provide accurate issue resolution and assure clients and their payers have the best payment experience and support in the industry.

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximize growth and deliver additional revenue through up-sell and value-added services. 

• Lead Integration Projects alongside Solutions team to provide technical solutions and processes for clients to embrace and adopt. 

• Create strategic account plans for each client and groups of clients to maximize utilization, growth and revenue. Manage all commercial activities - Internal Reporting, Contract renewals, pricing negotiations and new product expansion. 

• Become the established internal expert which correspond with your account portfolio and market, with relevant payment products and potential competitors to develop and refine and products and operations. 

Qualifications

Here’s What We’re Looking For:

• Working experience of 3 years and above in Account management and/or client support/success. Experience in Higher Education, Payments, Banking & Finance, and/or Technology Platforms (Beneficial)

• A Self Starter with the ability to work alone, as well as part of a team in a fast-moving environment. Takes initiative, willing to engage internally and externally. 

• Excellent written and verbal communication and presentation skills in Japanese (Native preferred) and English (Fluent).

• Strong Problem Solving and project management skills with attention to detail, time management and Analytical skills. Familiar with Cloud Business applications including Salesforce, Slack, Google and Looker a plus.

• BS/BA in Business, Communications, or Marketing

What We Offer:

• Competitive compensation, including stock options

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

• Dynamic & Global Team (we have been collaborating virtually for years!)

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact

• Competitive time off including FlyBetter Days to volunteer in a cause you believe in

• WFH Stipend & Digital Disconnect Days 

• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Additional Information

Flywire is an equal opportunity employer. With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.