Relationship Associate EDU

| Remote
Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our high tech payments platform combined with our owned global payments network to expand and digitize the payment experience for over 3,000 education, healthcare, travel & B2B clients world-wide, processing more than $16B and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 500 FlyMates distributed across 12 offices world-wide and representing more than 32 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

We, at Flywire is looking for a bright, motivated, and hardworking Relationship Associate (RA) to work within an existing portfolio of Education Clients, as part of our Global Strategic Accounts, to build strong client relationships, drive revenue through marketing, training and integration of Flywire solutions. The RA reporting directly to the Director of Global Strategic Accounts, and with guidance from the Senior Relationship Manager for Global Strategic Accounts to execute strategies designed to increase payer growth, uncover new business, increase revenue, provide accurate issue resolution and assure clients and their payers have the best payment experience and support in the industry.

  • Drive Revenue by building relationships with operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximize growth and deliver additional revenue through up-sell and value-added services. 

  • Serve as the main point of contact for daily client questions and payment troubleshooting with the aim to deliver superior customer service, resulting in long term client loyalty and satisfaction

  • Maintain strategic account plans for each client to maximize utilization, growth and revenue. Utilise internal project management tools and internal reporting to execute on key activities under the direction of the Key Account Manager and resolve any emerging issues

  • Become an established internal expert which corresponds with your account portfolio with relevant payment products and sector intel. Establish a two-way dialogue with clients so to capture their feedback so that we can drive continuous improvement within Flywire.

  • Facilitate and continuously drive internal conversations, enhancements and projects which aid in helping our strategic clients achieve their goals 

Qualifications

Here’s What We’re Looking For:

  • 1-2 years of experience in Customer/Client support/success and/or Account management. Experience in Education, Payments, Banking & Finance, and/or Technology Platforms (Beneficial)

  • Strong Problem Solving and project management skills with attention to detail, time management and Analytical skills. 

  • Familiar with Cloud Business applications including Salesforce, Slack, Google and Looker a plus.

  • Excellent written and verbal communication and presentation skills 

  • A Self Starter with the ability to work alone, as well as part of a team in a fast-moving environment. Takes initiative, willing to engage internally and externally. 

  • BS/BA in Business, Communications, Marketing or similar (preferred)

  • Location: UK or US (Eastern Standard Time) 

What We Offer:

  • Competitive compensation, including stock options

  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

  • Dynamic & Global Team (we have been collaborating virtually for years!)

  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact

  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in

  • WFH Stipend & Digital Disconnect Days 

  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Additional Information

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LookerAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen

Location

Our three floor office is overlooks the Boston Common right on Tremont Street.

An Insider's view of Flywire

How do you collaborate with other teams in the company?

Flywire is a truly global company with 10 offices across the world. Marketing is an exciting team to be a part of because we are at the intersection of so many different initiatives. We partner with sales, customer success, business operations, people & culture and product, and so much more!

Allison MacLeod

CMO

How does the company support your career growth?

The exposure Flywire gives to all sectors of the business has made the most valuable impact on my career. Working cross-functionally with Flymates from other teams and other countries allowed me to broaden my scope and expand my skills. You learn to be agile and to adapt quickly to change, which has made me a better version of myself as a worker.

Rachel

Program Manager - Global Education Partnerships

How do you empower your team to be more creative?

With the many different personalities and styles on my team, I don’t employ a template for building or maintaining relationships with our partner schools. This 'thinking outside of the box’ approach allows for innovation, imagination, and resourcefulness. As a result, our message is consistent but the delivery is unique and personalized.

Jim

Relationship Management Lead - Education

What’s the vibe like in the office?

The vibe in the Boston office is ‘work hard, play hard.’ Boston Flymates are extremely passionate about what they do and what they represent, which for me as a relatively new Flymate is so motivating and inspiring. I’ve never worked at a place where its people were so welcoming and always eager to help in any way they can!

Yen

Client Experience Specialist

What are Flywire Perks + Benefits

Flywire Benefits Overview

Flywire is proud to be one of Built In Boston's 100 Best Places to Work. To recognize the value of FlyMates' efforts, Flywire offers a comprehensive program of benefits! We believe work should energize and engage you, bringing both personal and professional satisfaction.

We’ll help you unlock your potential through on-the-job training, mentoring, and development workshops. We have a collaborative culture which makes Flywire the best environment in which to thrive.

Culture
Volunteer in local community
We love to see and encourage FlyMates to get involved in the Boston community. We partner with local charities such as BUILD Boston and ArtLifting and are always looking to expand.
Partners with Nonprofits
Annual partnership with School the World! We fundraise and send FlyMates to around the globe to help build communities.
Friends outside of work
Eat lunch together
Intracompany committees
FlyMates drive our social agenda - whether it’s a Friday night FIFA tournament, scavenger hunt across the city or exploring new neighborhoods together. FlyMates are always planning something fun!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a very active and engaged Employee Resource Group, FlyMates First, consisting of 30 FlyMates around the Globe, who are dedicated to our DE&I efforts both internally and externally.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Flywire also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Flywire provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Flywire sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Flywire provides “FlyBetter Days” which provides two additional paid days off for a FlyMate to use to support their local communities or causes that matter to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Flywire sponsors commuter benefits for all of our office-based FlyMates.
Company Outings
Flywire hosts summer and holiday gatherings for FlyMates across the globe.
Game Room
Stocked Kitchen
Flywire has a fully stocked kitchen including unlimited snacks, coffee, tea, a Bevi machine and all the Coke Zero and Diet Coke you can handle.
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Our health insurance provider offers a fitness reimbursement among other great benefits!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
We host FlyBytes monthly to share exciting news and updates across departments so teams stay updated and informed of exciting work happening around the globe!
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
Paid industry certifications
More Jobs at Flywire18 open jobs
All Jobs
Finance
Dev + Engineer
HR + Recruiting
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Remote
Developer
new
Remote
Developer
new
Remote
Product
new
Remote
Sales
new
Remote
Finance
new
Boston
Finance
new
Remote
Developer
new
Remote
HR + Recruiting
new
Remote
Product
new
Remote