Regional Director of Services- Inside Sales

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. 

The Regional Director reports to the VP of Services and is responsible for leading all aspects of the services team in region, working in close partnership with regional account management & sales leadership. In this role the Regional Director will run the region as their own business, responsible for revenue and Customer satisfaction targets, as well as P&L and margin goals. This includes leadership of project management, field services, and dispatch teams.

In this role you will:

  • Establish plans and strategies for achieving the company’s regional revenue and customer satisfaction goals on a monthly basis
  • Responsible for making sure the delivery pipeline is current and reflects the proper number of projects to meet department objects; go lives, revenue targets, margin targets, and customer satisfaction
  • Interview, hire, develop and maintain regional service managers and resources
  • Provide ongoing coaching and support for assigned team
  • Perform weekly or bi-weekly 1:1 and annual performance reviews for direct reports
  • Sharing and implementation of best practices with members of organization
  • Put in place infrastructure and systems to support the success of the regional service function
  • Create a culture of success and ongoing business and goal achievement
  • Manage customer expectations and contribute to a high level of customer satisfaction
  • Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
  • Manage key customer relationships and act as senior CS management in the region
  • Manage the use of budgets
  • Travel for in-person meetings with customers and partners and to develop key relationships
  • Candidate would manage team of 30-70 resources as well as contractor partner resource when appropriate.

We ask that you bring the following experience:

  • At least 8 years Services or Delivery experience in comparable industries, with 5 years in people management position,
  • P&L and margin analysis experience
  • Ability to plan and manage at both the strategic and operational levels with autonomy
  • Track record of problem solving and customer management
  • Ability to work collaboratively with colleagues and staff to create a results driven, team oriented environment.
  • Experience in Management of multiple disciplines on one team
  • Experience and track record of successful process improvement
  • Willingness to travel
  • Some experience in restaurant and POS industry preferred.P&L and margin analysis experience
  • Ability to plan and manage at both the strategic and operational levels with autonomy
  • Track record of problem solving and customer management


Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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