Pre-Sales Engineer

| Greater Boston Area

Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

AS THE PRE-SALES ENGINEER YOU WILL: 

  • Become the domain expert on product features and communicate those features to customers.
  • Identify and define customer requirements and execute technology solutions that meet or exceed customer expectations.
  • Tackle our customers’ challenges in a combination of pre-sales activities.
  • Give demos to show our how software can help create operational efficiencies and improve customer experiences.
  • Drive deeper business process discovery to understand the workflows inside the company, and then deliver complex solutions to explain how we can deliver on our promises.
  • Be a liaison to the Product organization for what our customers are asking for to help inform the Product Roadmap.
  • Partner with the Sales Executive, Professional Services, and management, all with one goal: to sell a successful Dispatch project, and as a result, have a happy customer.
  • Thrive in a fast-paced, high pressure, start-up culture that expects great things every day.

WHAT WE’RE LOOKING FOR: 

  • A highly analytical thinker capable of high-level abstraction.
  • Energetic and flexible with a good sense of humor.
  • An effective communicator with the commercial skills necessary to structure presentations and proposals for delivery to top professionals.
  • A strong listener. 

SKILLS WE SEEK:

  • A graduate of a B.S or B.A. programming in computer science, economics, business administration or a related field.
  • Able to conduct a needs analysis and quickly communicate how a Dispatch solution matches a customer’s business process.
  • Both functionally and technically able to map workflows into our software.
  • Self-directed, self-motivated with strong problem-solving skills.
  • Willing to be a key part of the pursuit team, both in the presales role and the deal strategy team.
  • Skilled at establishing credibility at all levels with the client, and building problem-solving partnerships with internal and external partners.
  • Willing to have frequent short stay travel.
  • Able to convey a strong presence, professional image, and deal confidently with complex business problems.

WITHIN ONE MONTH, YOU’LL:

  • Attend Dispatch’s Sales Bootcamp in Boston, MA, where you will learn go-to-market messaging, key differentiators, and segment-specific value propositions
  • Meet with current members of the Enterprise Sales Executive team individually to understand what’s working, what’s not, and gather learnings to implement into your role
  • Gain a strong understanding of the Service Industry space and the business challenges Dispatch solves; become a product expert on Dispatch Solutions
  • Start developing a sales support strategy with your Manager’s approval 

WITHIN THREE MONTHS, YOU’LL:

  • Have a strong understanding of the business, and begin teaching us a thing or two we don’t know
  • Consider yourself a product expert in Dispatch’s solutions
  • Consistently achieve your goals relative to sales support and liaison to Product Management
  • Become a Dispatch product expert

WITHIN SIX MONTHS, YOU’LL:

  • Independently supporting sales initiatives, developing SOWs, providing input to product direction
  • Regular attendance on in-person customer meetings

WITHIN TWELVE MONTHS, YOU’LL:

  • Consistently exceed your new business targets and continue your track record of closing opportunities and exceeding quotas

BENEFITS & PERKS

  • Unlimited Paid Time Off (PTO)
  • Comprehensive Insurance Coverage
  • Learning and Development Reimbursement
  • DispatchFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

Still with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best.

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Here are three reasons why Boston's North End is a perfect place to work: 1. Pizza 2. Cannolis 3. Italian Sandwiches You're welcome :)

An Insider's view of Dispatch

How would you describe the company’s work-life balance?

We work hard. There is no doubt about that. But the one thing that I truly value about Dispatch is that they recognize hard work and never bat an eye at anyone who needs to adjust things to make sure their work-life is in true balance. Here, it's not a matter of work-hard-play-hard, rather balancing hard work with proper rest. Dispatch values that.

Todd

Manager, Marketing & Digital Experiences

What are Dispatch Perks + Benefits

Dispatch Benefits Overview

-Unlimited Paid Time Off (PTO)
-Comprehensive Insurance Coverage
-Learning and Development Reimbursement
-DispatchFit Gym/Fitness Program Reimbursement
-Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
-Catered lunches on Wednesdays
-Pet Insurance

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dispatch employees can contribute up to $2500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Dispatch offers unlimited PTO, and requires employees to use a mandatory minimum of 21 days per year to avoid burnout and take full advantage of the policy.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted to greet all incoming new hires
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annualy for continuing education.
Paid industry certifications
We have annual budget of up to $2000 for paid industry certifications.
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