A bit about us: 

Devoted Health is a new health care company looking to improve the lives of seniors in America. We are guided by a deep belief that every senior should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. With aging demographics and rising health costs, this is an industry and problem space that needs today’s best talent working on solutions with high integrity and a long term view. We will improve the lives of seniors by helping them navigate the health care system, by utilizing world-class technology and data to enable a simplified experience, by partnering with top providers for better health outcomes. We are building a stellar team to drive towards our starting point goal to launch a Medicare Advantage plan and clinical services in 2019.

Why Devoted:

Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve.

A bit more about this role: 

The Operations Strategy & Optimization Associate within the Operations Performance group drives overall continuous organizational improvement. The Performance and Training Associate partners with leaders and frontline staff to assess opportunities for change and/or enhanced training and facilitates the design and implementation of smaller-scale and large-scale business transformations accordingly.

The ideal candidate is a proven team player, leader, and individual contributor who takes initiative, and can effectively influence senior management. Ideal candidate will also have a proven record for facilitating data-driven decisions and organizational change.

Responsibilities will include:

• Scope, plan, and execute operational improvement efforts with minimal supervision
• Engage with cross-functional leadership and other stakeholders to understand current processes/systems and pain points and elicit detailed business needs of future solutions
• Comprehensively and effectively complete improvement effort activities, as applicable (e.g., current/future state process flow diagrams, protocols, project plans/timelines)
• Present updates, findings, and recommendations to leadership and internal customers
• Aid in the implementation of recommended improvement actions and activities and assure ongoing tracking/monitoring mechanisms are established 
• Guide cross-organizational training strategy and, as applicable, support operational leaders in the development, refinement, and delivery of effective department-level and cross-functional trainings
• Continuously promote data-driven decision-making and actively contribute to organizational development and ongoing optimization

Attributes to success:

• Strong understanding of business process analysis and improvement, project management, and change management approaches and principles
• Ability to cultivate and maintain positive working relationships with leadership across the organizations
• Strong written and oral communication skills 
• Ability to deal effectively with ambiguous situations
• Results-oriented with a willingness to take initiative and get the job done
• High degree of professionalism

Desired skills and experience:

• 3-5 years of relevant business experience, including 2 or more years of demonstrated experience in a consulting, process improvement, and/or project management role
• Demonstrated progression of leadership, responsibility, knowledge, and experience
• Health plan experience strongly preferred

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!