Partner Operations Associate

| Greater Boston Area

Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

You are responsible for the end-to-end deployment of Toast’s Partnership strategy. This includes
working closely with the Partner team to develop, plan and execute the deployment and ongoing
growth of partnerships across a cross-functional team within Toast. The successful candidate will
have experience managing external relationships and driving cross-functional internal teams, be
comfortable dealing with uncertainty in a fast-paced environment, and able to put structure to
nebulous, unstructured problems.

What you will do:
● Develop and execute partnership deployment and operation excellence with Director of
Business Development
● Work closely with product, restaurant success management, support, finance, operations
and sales teams to onboard new partners and set Toast and our partners up for success
● Identify and track necessary analytics to measure and optimize Partnerships on an ongoing
basis
● Contribute to designing and implementing new processes to onboard, measure, manage
and reward partners that are part of the Toast network
● Own day-to-day relationship with partner program managers, operations and technical
contacts from onboarding new partners to first customer interactions
● Track and measure health of partner program
● Operate with limited oversight, be an executor, and be able to drive excitement and
consensus across variety of teams across Toast
● Create project plans, manage multi-stakeholder projects and hit deadlines consistently

Do you have the right ingredients?
● BA/BS required
● 2-3 years experience in partner operations, sales operations, business operations, or
process improvement
● Technology experience preferred
● Experience creating new processes, working cross functionally and interacting with
technical audiences
● Ability to work and thrive in a fast-paced, rapidly changing work environment
● Technical skills and familiarity of APIs and integration methods
● Strong analytical skills – able to evaluate opportunities from strategic, brand, financial, and
operational perspectives
● Proven ability to work collaboratively with internal and external cross-functional teams to
drive programs and/or products
● Excellent interpersonal skills with the ability to think and communicate creatively,
thoughtfully, and on your feet with diverse technical and non-technical groups, spanning
all organizational levels

● Proven ability to develop relationships, negotiate, and problem solve with external
partners
● Highly entrepreneurial and comfortable working in a fast-paced environment with the
ability to thrive under minimal guidance
● Strategic thinker and tactical executor – able to shift from big picture to detailed
operations rapidly

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
More Jobs at Toast99 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Content
new
Boston
Operations
new
Boston
HR
new
Boston
Developer
new
Boston
Finance
new
Boston
Finance
new
Boston
Finance
new
Boston
Operations
new
Boston
Operations
new
Boston
Finance
new
Boston
Developer
new
Boston
Finance
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Product
new
Boston
Developer
new
Boston
Sales
new
Boston
Developer
new
Boston
Operations
new
Boston
Product
new
Boston
Developer
new
Boston
HR
new
Boston
Operations
new
Boston
Internships
new
Boston
Developer
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Content
new
Boston
Content
new
Boston
Content
new
Boston
Operations
new
Boston
Marketing
new
Boston
Finance
new
Boston
Operations
new
Boston
Marketing
new
Boston
Project Mgmt
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Finance
new
Boston
Product
new
Boston
Operations
new
Boston
Operations
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Finance
new
Boston
HR
new
Boston