Manager, Sales Operations & Analytics

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Forward Financing has been one of the fastest-growing Fintech companies in Boston for the past three years, as recognized by Boston Business Journal, Inc. Magazine, and Deloitte's Fast 500. Our mission is to be the leading provider of alternative financing solutions to under-served small businesses. We accomplish this by investing in our people, our technology, and our customer experience – with long-term success in mind. We are proud to be named to Boston Business Journal's Best Places to Work in 2020.

You will be a strategic partner to sales leadership, responsible for sales analytics and reporting to help drive success for the sales organization. You are energized by investigating, understanding, and executing opportunities to increase productivity and drive revenue growth. This role frequently partners with other functions in the business including marketing, underwriting, and analytics. The ideal candidate is able to develop efficient solutions to unique problems. 

In this role you will: 

  • Analyze monthly sales operational results, understand key data points, identify trends and patterns in the data, and provide actionable insights to sales leadership.
  • Assist with the creation and development of dashboards, reports, and new ways of thinking about ways that data can support sales efficacy and drive growth.
  • Own daily/weekly/monthly/yearly operational reporting and executive dashboards.
  • Partner with relevant stakeholders to maintain and improve sales systems and the quality of the data in these programs.
  • Provide analysis to senior sales management on utilization of sales incentives and quota to influence behaviors and drive sales performance.
  • Make recommendations to company leadership on process or system improvements for the sales force, and own implementation of projects.
  • Develop/design incentive sales compensation plans, and own monthly calculation of variable sales compensation.
  • Update and enhance sales training materials, processes, and plans.

About You:

  • Passionate: You love what you do, and you have a positive attitude. You care about your teammates and the results of your work while demonstrating humility.
  • Coachable: Open to feedback and continual professional improvement.  Flexible and adaptable
  • Communicator: Speaks and writes clearly and articulately and likes to build strong relationships. Openly listens to learn and shows appreciation for other points of view.
  • High Standards:  Quality orientation. Follow through on commitments.  A doer who gets things done
  • Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization.
  • Proactive: Self-starter who appropriately tackles problems and gets stuff done without the need for constant oversight. Continually seeks additional responsibilities while asking for, and acting on, feedback.
  • Collaborative:  Approaches work with a “people first” attitude and is a team player. Able to engage in healthy and helpful conflict.
  • Emotional Intelligence: high degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.  Exercises good judgement while under pressure.
  • Analytical: Quick study. Excellent quantitative and financial analysis skills, comfortable navigating a data-driven business environment to assist in delivering business insights.   Able to leverage prior experience to structure and process qualitative or quantitative data and draw insightful conclusions from it. Analyze and challenge details, data and facts prior to making decisions and that important decision-making data is maintained accurately for repeated examination as required. Exhibits a probing mind and achieves penetrating insights.
  • Resourceful: Ability to think creatively to source information and get things done.

 Requirements:

  • Minimum of 5 years of experience in finance, consulting, sales support, or analytics domain.
  • Ability to build long-lasting relationships with key contacts at all levels of the organization.
  • You are a self-starter, confident, with strong attention to detail and an ability to apply your analytical mind to solving problems.
  • Bachelor’s degree required.
  • Advanced skills with Microsoft Excel, PowerPoint, and other related tools.
  • Experience with common analytics and/or sales software such as Salesforce.com or Tableau.
  • Team player who has a positive attitude and can thrive in the fast paced world of sales.

About Us: 

Forward Financing is a Boston-based financial technology company that provides fast, flexible, and reliable capital to small businesses nationwide. By combining proprietary technology with a team of small business financing experts, Forward Financing delivers same day funding with the speed and simplicity business owners need to succeed and grow.

Since 2012, Forward Financing has provided over $750 million in financing to more than 20,000 small businesses. Consistently recognized as an industry leader, the company is A+ rated by the Better Business Bureau and receives top ratings across all major customer review platforms. Since 2017, Forward Financing has been named by Inc. Magazine and the Boston Business Journal as one of the fastest growing companies in Massachusetts. 

We are a diverse and driven group of over 90 people, located in the heart of Boston’s Financial District. Our employees come to work knowing they are helping thousands of small businesses while advancing their own careers. If this sounds like something you’d like to be a part of, learn more at www.forwardfinancing.com

Compensation:

At Forward Financing, we believe that if our company succeeds, all of our employees succeed too.  We offer a competitive compensation package for highly qualified candidates that are extremely motivated, have a positive attitude, and are able to ramp up quickly.  We offer a comprehensive benefits package including medical, dental, vision and commuter benefits along with gym reimbursement, 401K, paid volunteering days and a matching gift program.  

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • RubyLanguages
    • ElixirLanguages
    • Ruby on RailsFrameworks
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • LatticeCollaboration
    • Google MeetCollaboration
    • Monday.comProject Management

Location

Located in the financial district, we’re walking distance to the North End and Faneuil Hall and we’re close to all major T and commuter rail lines.

An Insider's view of Forward Financing

How would you describe the company’s work-life balance?

The work/life balance at Forward Financing is excellent. My projects are challenging, engaging, and require hard work. I am fulfilled knowing the work I do is helping small businesses. I also consider myself lucky that I have the flexibility to manage my time and schedule as needed while raising a family.

Lauren

Senior Product Manager

What is your vision for the company?

We are building a world class fintech company to help one million small businesses achieve their full potential. We are doing this by creating a place where our employees love to work and value both personal and professional growth.

Justin

Co-founder and CEO

What are Forward Financing Perks + Benefits

Forward Financing Benefits Overview

We’re building a place where our people want to run to work every day. It’s not just the great perks and benefits. It’s our people, our purpose, and our passion for what we do that makes Forward Financing unlike anywhere else you’ve worked. But the perks certainly help!

1. Fun-loving culture. We can promise you one thing: you won’t be bored here. You can look forward to building connections with colleagues, participating in team-building events, and feeling a sense of purpose knowing that your work directly impacts thousands of hardworking small businesses.

2. We've got you covered. In addition to comprehensive medical, dental, and vision plans, we make sure you feel your best with a monthly stipend that can be used towards wellness, commuting, or home-office expenses.

3. Work / Life Balance. You've got generous paid time off (that we actually want you to take!) and paid parental leave. And, we don't expect you to be connected 24/7. We know you have a life outside of Forward, and we respect boundaries.

4. Competitive Compensation. Our people work hard, and we make sure they feel appreciated with competitive compensation packages and 401K contribution matching.

5. Learning & Development. This is a place to grow your career. Think individual coaching and development, team training workshops, and an annual allowance towards professional growth.

6. Paying it Forward. We’re not just passionate about supporting our small business customers, but also the world around us. We offer paid volunteer days, company-sponsored volunteer events, and charitable donation matching.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
We use an AI-enabled platform that analyzes all job descriptions to ensure they reduce bias and are inclusive of all candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Forward Financing's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) matching
Performance bonus
Forward Financing's performance bonus includes cash rewards and prizes which may vary across departments based on targets and pay structure.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

While we now have team members across the U.S., our culture is still fun-loving and collaborative. We’re always thinking about ways we can engage our dispersed workforce both in-person and virtually. From virtual game nights to small group lunches, we have found ways to keep our team engaged and excited.

For team members who want to come into our downtown Boston office, we have Zoom-equipped conference rooms and host monthly happy hours. And, the kitchen is always stocked with snacks and beverages!

Communication from our leadership team is also a top priority. With bi-weekly all-team huddles for company and department updates, to semi-annual Town Hall meetings for a deeper dive, we value transparency and always Keep It Real.

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