Manager, Consulting

| Greater Boston Area

Smartsheet is looking for a Manager of Consulting who will lead and inspire a robust team of Consultants and Architects. This person will manage the operational aspect of their respective regional teams. In addition to managing full business operations, the Manager will have responsibility for business development, process review/improvement/creation, work qualities, and be intentional in coaching and leading future leaders of the organization.

The Manager shall be responsible to the business through meeting financial and operational goals, hiring to plan, and development of resources. This person shall also be responsible for translating the overall Consulting vision into operational execution plans. This role requires a leader with a unique blend of proficiency in technology based solutions, business leadership, people management skills, some business development acumen, and communication skills.
 
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide leadership in the attainment of department goals and objectives.
  • Recruit, hire, develop, and directly supervise qualified Consultants / Architects.
  • Attain Vertical and/or Product expertise to apply thought leadership towards business development activities.
  • Be responsible for departmental budget and authorize expenditures.
  • Manage and coordinate department development opportunities
  • Coordinate development and evaluation of standardize documentation and resources for reporting performance and recommendations
  • Collaborates with Sales leadership for ongoing initiatives.
  • Research industry trends and keep the team current on industry changes.
  • Optimally deliver consulting services throughout customer lifecycle to ensure maximum customer value and overall economic impact (software + services)
  • Oversee scoping, estimating, proposing, SOW creation, and staff allocation


SUPERVISORY RESPONSIBILITIES:

  • Supervise Consulting staff in your practice area
  • Responsible for annual performance evaluations of your team
  • Interviewing, hiring, and training
  • Planning, assigning, and directing work; rewarding and disciplining team members; addressing complaints and resolving problems.


ADDITIONAL RESPONSIBILITIES:

  • Works in conjunction with the Operations group to implement best practices.
  • Understand the full operation of a Consulting organization.
  • Will travel, when necessary, to meet with current and future customers.


REQUIREMENTS:

  • 4-year undergraduate degree from an accredited university
  • MBA, or equivalent, from an accredited university preferred
  • Exceptional verbal and written communication
  • Excellent client management skills and the ability to work with customers in both pre-sales and post-sales environment
  • Strong leadership, business development, organizational, team management, communication (verbal, written, and presentation), and interpersonal skills
  • 2+ years working in a software services, and/or Consulting, leadership capacity
  • Demonstrated success in solutioning, selling, and delivering solutions for F1000 organizations
  • Proven success partnering across departments
  • Excellent customer engagement, solution visioning, and problem solving skills
  • Demonstrated experience translating customer business requirements into software solutions
  • Experience successfully utilizing change management and business process mapping strategies
  • Legally authorized to work in the U.S. for any employer on an ongoing basis
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SmartsheetManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

An Insider's view of Smartsheet

How would you describe the company’s work-life balance?

“Working at Smartsheet, you quickly realize that everyone is Smart and driven. That being said, you also find a culture built on honesty, authenticity and support. The work-life balance is paramount to Smartsheet and teammates are empowered to have a schedule that works for them best. "No one size fits all."

Innocent

Tech Support

What does your typical day look like?

“Working at Smartsheet is challenging, but rewarding. Change happens quickly, innovation is encouraged, and we are constantly improving our product and how we serve our customers.”

Olivia

Senior Product Trainer

What makes someone successful on your team?

“Working at Smartsheet has epitomized what a successful SaaS organization should look like. Every day, I am held to the highest standard by my peers, leadership, and our customers. What I enjoy most in particular about Smartsheet is how the entire team is driven by the same identity: To empower everyone to improve how the work.”

Paul

Solutions Implementation Manager

How do you empower your team to be more creative?

"Our employees have a track record of innovating and problem solving. Too often hiring managers give out high points for the type of logos recruits have on their resume or for their impressive academic background. We take a different approach by focusing on who has the technical chops to get stuff done and make a positive impact for our customer"

Mahesh

Senior Director of Engineering

What’s the vibe like in the office?

“As Senior Software Development Engineer at Smartsheet I am excited to go to work every day. I love collaborating with all my wonderful teammates building amazing products at Smartsheet. I work with a team of talented and driven people, striving to build the best work management and collaboration product on the market.”

Jenny

Senior Software Development Engineer

What are Smartsheet Perks + Benefits

Culture
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
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