Manager, Business Development Representatives

| Greater Boston Area
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We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Toast is seeking a highly motivated and talented Outbound Business Development Manager that will hire, develop, coach, and train a driven team of individuals early in their careers to become world-class sales professionals. The Outbound Business Development team is one of the first interactions our prospective customers have with Toast and is a key driver of our success.

If you have proven success in managing and building a team to achieve weekly, quarterly and annual goals as well as an intellectual curiosity to “crack the code” of cold calling into restaurants, then this is the role for you!

This role offers a fantastic opportunity to grow within the Toast Sales organization!

Responsibilities:

  • Hire, coach and manage a team of Business Development Representatives to master skills across business development to include:
  • Clear understanding of Toast’s value proposition and our prospect personas
  • Lead generation
  • Follow up, discovery and deep qualification of opportunities
  • Drive quality opportunity production
  • Manage day to day activities of BDR team including live coaching and mentoring, reviewing lead volume, queues and disposition, call statistics, conversions and pipeline build
  • Have a maniacal focus on outcomes and impact. Closely monitor metrics – everything from dials per day, conversion rates to opportunities, hand-off to sales and close rates – with the aim to increase BDR productivity, contribution to pipeline and bookings
  • Work closely with Growth, Enablement, Marketing, sales managers and account executives to ensure proper alignment on persuing the right opportunities
  • Provide feedback to and collaborate with the growth and marketing team to consistently improve lead quality and targeting to increase conversions and ROI
  • Identify and make recommendations for improvements around process, efficiency and productivity of the business development team
  • Align with sales enablement team to build a curriculum for business development reps across onboarding, sales trainings, solutions and industry education and role acumen

Experience and Requirements:

  • 2 + years of management experience with proven track record of hiring, retaining, and developing individuals and team
  • Experience working in and building inside sales teams that drive lead generation versus manage inbound leads
  • Proficient in CRM systems (i.e., Salesforce.com)- Inside Sales and Ambition are a plus!
  • Proven track record of goal achievement (as individual or manager) and building and managing KPIs for a sales organization
  • Ability to forecast your business – lead conversion data through to pipeline build and win rates
  • Natural leader – you have a passion for developing talent and coaching a team to success
  • Results Oriented – you are driven by numbers and constantly finding ways to improve productivity, efficiency and contribution to the business
  • A team player – you inspire others around you and will build a highly motivated and successful team through your collaborative management skills
  • Thrive off relentless improvement - you desire to improve your coaching, business acumen and self everyday

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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