Toast
We power successful restaurants.
Boston, MA

Manager, Business Development Representatives

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We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Toast is seeking a highly motivated and talented Outbound Business Development Manager that will hire, develop, coach, and train a driven team of individuals early in their careers to become world-class sales professionals. The Outbound Business Development team is one of the first interactions our prospective customers have with Toast and is a key driver of our success.

If you have proven success in managing and building a team to achieve weekly, quarterly and annual goals as well as an intellectual curiosity to “crack the code” of cold calling into restaurants, then this is the role for you!

This role offers a fantastic opportunity to grow within the Toast Sales organization!

Responsibilities:

  • Hire, coach and manage a team of Business Development Representatives to master skills across business development to include:
  • Clear understanding of Toast’s value proposition and our prospect personas
  • Lead generation
  • Follow up, discovery and deep qualification of opportunities
  • Drive quality opportunity production
  • Manage day to day activities of BDR team including live coaching and mentoring, reviewing lead volume, queues and disposition, call statistics, conversions and pipeline build
  • Have a maniacal focus on outcomes and impact. Closely monitor metrics – everything from dials per day, conversion rates to opportunities, hand-off to sales and close rates – with the aim to increase BDR productivity, contribution to pipeline and bookings
  • Work closely with Growth, Enablement, Marketing, sales managers and account executives to ensure proper alignment on persuing the right opportunities
  • Provide feedback to and collaborate with the growth and marketing team to consistently improve lead quality and targeting to increase conversions and ROI
  • Identify and make recommendations for improvements around process, efficiency and productivity of the business development team
  • Align with sales enablement team to build a curriculum for business development reps across onboarding, sales trainings, solutions and industry education and role acumen

Experience and Requirements:

  • 2 + years of management experience with proven track record of hiring, retaining, and developing individuals and team
  • Experience working in and building inside sales teams that drive lead generation versus manage inbound leads
  • Proficient in CRM systems (i.e., Salesforce.com)- Inside Sales and Ambition are a plus!
  • Proven track record of goal achievement (as individual or manager) and building and managing KPIs for a sales organization
  • Ability to forecast your business – lead conversion data through to pipeline build and win rates
  • Natural leader – you have a passion for developing talent and coaching a team to success
  • Results Oriented – you are driven by numbers and constantly finding ways to improve productivity, efficiency and contribution to the business
  • A team player – you inspire others around you and will build a highly motivated and successful team through your collaborative management skills
  • Thrive off relentless improvement - you desire to improve your coaching, business acumen and self everyday


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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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