ABOUT HOPPER

At Hopper, we’re on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel marketplace -- one that enables our customers to save money and travel better.

Hopper’s goal is to reduce traveler anxiety throughout all stages of the trip buying and taking process. By creating a transparent travel marketplace and unique, data-driven financial technology products focused on providing peace-of-mind, Hopper adds value along each step of the customer’s journey.

Hopper has launched several bespoke fintech products that leverage our immense first and third-party data to create products and value that do not exist elsewhere - including Refundable and Flexible Tickets and Price Freeze. Thanks to these offerings, we had triple-digit YoY revenue growth in 2020 despite the travel slowdown due to COVID-19.

With over $420M USD funding from leading investors in both Canada and the US, Hopper is primed to continue its acceleration to becoming the world’s fastest-growing end-to-end customer-centric travel offering.

Recognized as one of the world’s most innovative companies by Fast Company three years in a row, Hopper has been downloaded over 55 million times and sees over 1 million new installs per month. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019.

Come take off with us!

THE ROLE

We’re looking for a New York City based Market Manager to join our small but growing Hotel team. In this role you will find, develop, and maintain a portfolio of hotel rooms that Hopper offers for rent through the Hopper app. You will ensure that your hotels are attractive to Hopper customers and have accurate rates and room availability.

To succeed at Hopper you must have passion for travel and hospitality, love to shop and buy products on your phone, and prefer a start up culture to big company bureaucracy. You should be stimulated by customer engagement and enjoy both selling to new hotels and managing ongoing relationships. You should also be ambitious about your career and eager to take on expanded responsibilities as Hopper grows.

IN THIS ROLE, YOU WILL:

• Build and progressively expand a portfolio of local hotel partners by negotiating and securing win-win distribution partnerships, facilitating hotel onboarding, and owning Hopper’s day to day relationship with your hotels
• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by Hopper leadership
• Engage with both individual hotels and hotel groups in and around New York City in order to achieve your targets
• Ensure that partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Hopper app to maximize customer conversion
• Maximize sales for your hotel partners by providing relevant data insights and superior support services and collaborating closely with Hopper’s product, support, and growth teams
• Represent Hopper in the local market, build Hopper’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
• Educate Hopper colleagues on market dynamics and specific needs/requests from your portfolio
• Secure additional rates and rooms as and when Hopper chooses to offer additional product to Hopper customers 
• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.

A PERFECT CANDIDATE HAS:

• 3-5 years of relevant experience in the Hospitality industry with a passion for Travel, and Hopper’s mission. Desire to evangelize Hopper’s message throughout the world
• A track record of consistently meeting or exceeding job performance goals
• Experience closing deals through complex sales engagements that include multiple relationship touchpoints and an understanding of varied sales methodologies
• Experience using a CRM tool such as salesforce.com
• Ability to both work independently and collaboratively with a diverse team of people owning different skill sets and perspectives
• The ability to be proactive and an appetite for working with fast changing, innovative technology in a fast-paced environment
• Ability to select and present insightful dataset including performance, market and competitor analysis and to implement meaningful action plans based on the data
• A solid educational background. A degree in Hospitality, Tourism or Business Administration is a plus but not required. A graduate degree is also a plus.
• Good work prioritization skills to remain laser-focused on achieving target KPIs (targets, goals and/or strategic objectives)
• Excellent written and verbal communications skills; presents ideas and directives clearly and persuasively and actively listens when spoken/presented to
• No ego. Strong focus on doing what is right for the customer and the company

BENEFITS:

• Well-funded and proven startup with large ambitions, competitive salary and stock options

• Dynamic and entrepreneurial team where pushing limits is everyday business

• 100% employer paid medical, dental, vision, disability and life insurance plans

• Access to a 401k (US) or Retirement Savings Plan (Canada)

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