Head of Markets

| Greater Boston Area
Head of Markets
Boston, MA
PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.
Job Description:
We are actively recruiting a full-time Head of Markets to lead our Regional Management team. That team is accountable for our long-term market health (density, user engagement) and ongoing Live ARR (annual recurring revenue)—bringing booked deals live, retaining and rapidly growing existing customers. They activate a portfolio of referenceable customers to enable our networks-effects business to increasingly self-propel with the goal of dramatically improving cost and quality in a region.
You will encourage nuance, creativity and rigor in the cross-functionally unifying market game plans that are owned by Regional Managers—your direct reports. This team handles the entire post-sales customer lifecycle and synthesizes the voice of each market within their region. You will be the primary advocate on behalf of all the regions to shape our Growth and Product priorities. This role is also responsible for delivering against the company’s Live ARR targets. You will also enlist the functional subject matter expertise of and the actionable insights generated by our Market, Customer and User Success Teams. This position is based at the company’s Boston headquarters and will report to the Head of Operations.
What Success Looks Like:
In 3 months…
Execution
•Set aspirational quarterly Live ARR growth targets across the markets
•Developed nuanced understanding of regional market dynamics
•Attained in-depth knowledge of our business model and Product
•Understood our customer portfolio: how many by segment, who’s growing, why they buy, how we create customer value, and why they renew
•Understood our user base: why they engage with product, how they use the application, care coordination workflows we support, and their usage frequency
•Identified key network-wide and region-specific product gaps blocking network density & engagement opportunities
Management
•Established positive relationships and working rhythm with regional Operations and Growth team members
•Stabilized a rhythm of injecting the “Voice of our Markets” into Product
•Refined staffing model and hiring plan for regional team
•Established strong and collaborative relationships with the Product and Growth leadership team
In 6 months…
Execution:
•Demonstrated achievement of quarterly Live ARR targets
•Addressed any concerns with key market-level stakeholders (e.g., HA, HIE, State)
•Advocated for and energetically rolled out key product opportunities to increase network density, defensibility and engagement
Management:
•Unified a highly collaborative team that feels supported, has clear goals, and is making measurable business impact
•Consistent track record of recruiting exceptional talent
•Outlined clear plan to efficiently scale team with projected growth
•Forged complete alignment on regional priorities with Growth and Product
In 12 months…
Execution:
•Demonstrated acceleration in Live ARR growth
•Closed majority of market vulnerabilities through increase in customer density, diversity and user engagement
•Recognized as thought partner by high profile customers and partners
Management:
•Shown scale across a strong and collaborative team
•Created strong relationships between Regional Management and rest of organization
What You Need:
•BA/BS degree
•Passion for keeping up with the complexities of healthcare, including our healthcare delivery system, regulatory and reimbursement dynamics, and interoperability/healthcare tech trends
•Experience with relevant business models (network effects, enterprise SaaS)
•Strong ability to drive commercial performance through a team (“owning a number”)
•Excitement about bringing structure to ambiguous situations through smart analytical strategic problem solving and process development
What You Get:
•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities
•Have the autonomy to build something with a brilliant and enthusiastically supportive team
•Learn best practices from world class investors and advisors
•Become an expert on healthcare delivery system transformation
•Receive cash and equity compensation with health, dental, and other benefits

PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ReactLibraries
    • ReduxLibraries
    • SpringFrameworks
    • MySQLDatabases

Location

PatientPing is located in the heart of the Financial District, close to plenty of public transportation options and garages for parking.

An Insider's view of PatientPing

How does your team reward individual success?

At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.

Mandi

Office Manager

What kinds of technical challenges do you and your team face?

The Data Factory team is charged with the architecture and maintenance of our event sourcing data processing pipeline.
In addition to making sure the pipeline is performant and will scale, we are also involved in data cleaning, data normalization, and output of data for the application to consume, tailored by data sensitivity and user-based rules.

Julie

Lead Software Engineer

How has your career grown since starting at the company?

I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.

Catherine

Senior People Operations Lead

How do you empower your team to be more creative?

"Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee :)"

Jay

CEO

What makes someone successful on your team?

The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.

Brian

VP of Growth

What are PatientPing Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Fitness Subsidies
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