Company Description

Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com

The Opportunity

Rapid7 is looking for a driven associate to execute programs around new hire, skills, tools, process, and coaching development. Simply put, this candidate will make a big impact to ensure our sellers and cs teams are adding value in every customer interaction. In this role, you will coordinate training programs, facilitate new hire sessions, measure and report on effectiveness of enablement initiatives, and proactively identify areas for improvement. You'll balance detail-oriented maneuvering of overlapping program schedules with presenting to people, telling stories, and breaking down complex concepts into relatable information. This requires flexibility, emotional intelligence, and comfort with the trade-offs that come with dynamic and collaborative projects.

Essential Responsibilities

• Help manage scheduling, logistics, and communications for point-in-time training programs and our our ongoing New Hire Ramp program for all new-to-the-role Account Executives and Customer Success Managers 

• Facilitate New Hire Ramp program sessions in person and virtually across our US Sales & Customer Success Teams

• Work shoulder-to-shoulder with sales representatives, customer success and managers to help new sellers and CSMs achieve early success and build a path to long-term success

• Develop internal communications as well as training content for live presentation and eLearning by subject-matter experts

• Assist with administration of sales and Customer Success tools

• Identify new ways to enforce skills development and bring your ideas to fruition with a focus on skill practice, reinforcement, certification, and tracking

• Track & ensure timely delivery of all programs; foresee potential conflicts and dependencies and work to remove blockages

• Collaborate across Sales, Customer Success, and our GTC (Go-to-Customer)business functions to equip our salesforce to deliver ongoing customer value through actionable updates to the security landscape, our portfolio, and the needs of the security community

• Proactively identify key areas for improvement through training, process, and/or systems

Job Requirements/Core Skills

• 1 - 3+ years of direct experience in Enablement, Direct Sales, Learning and Development, Channel Account Management or Product Marketing role

• Excellent organization skills with the ability to juggle multiple overlapping program schedules

• Experience with facilitating programs and delivering content in-person, remotely, and electronically a plus

• Humor, high emotional intelligence, humility, and true team player mentality

• Our team believes that diversity of thought and experience builds better teams and helps us transform. If you don’t match these requirements perfectly don’t hesitate to apply and help us understand how you’re uniquely equipped to help us achieve our vision.

• Demonstrated strong analytical & problem solving skills

• Experience with technology such as Highspot, SalesLoft and Gong a plus 

• Ability to create engaging content in Google Drive applications

• Dependable follow-up skills to track outcomes and continue to support learner development throughout their careers

• Great communication skills with the ability to translate business needs into actionable items 

• Able to work independently as well as part of a team in a driven and energetic environment

• Adaptability to meet the needs of an innovate & fast-paced business

• Creative problem solving skills