Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Buenos Aires, Argentina, and São Paulo, Brazil. http://www.indigoag.com/ 

Responsibilities

• In conjunction with GMA Account Manager, define and deliver customized strategies for working with each individual Grain Marketing Advisor account (GMA) to meet or exceed transaction goals on Indigo Marketplace
• Partners with the GMA Account Manager to develop and implement customized service plans for each GMA account
• Immediately after signing on as a partner, GMA sees Account Coordinator as a trusted contact and representative of Indigo
• Coordinate with other Indigo functions, including but not limited to Logistics, Commercial Settlement, Contract Management, Accounts Payable, Grain Marketing Specialists, and Marketing to execute customized strategies and projects and to manage transactions end-to-end and deliver a positive GMA and GMA grower experience
• Serve as an expert in the Marketplace App, and conduct trainings with GMA Advisors on a regular basis to ensure they are equipped to enroll their growers in Marketplace and assist them in making Marketplace transactions
• Interact with GMA leadership and advisors and serve as point of contact for ongoing support with the Marketplace app and grower interaction
• Coordinate training events and other seminars as needed
• Create reports to track enrollment and transaction progress by GMA and offer ideas for increasing transaction volume
• Provide excellent customer service to GMA partners and their affiliated growers
• Create documentation as needed including grower contracts, amendments, and other enrollment paperwork
• Work collaboratively and cross-departmentally to identify and develop process improvement and standard operating procedures

Competencies

• Ability to work cross-functionally and coordinate with multiple team members
• Strong organization, communication, and administration skills
• Proactive planner and flexible enough to adapt during execution
• Works well in an ambiguous environment
• Ability to collaborate with a team remotely
• Ability to take ideas and turn them into action plans
• Ability to work independently, with minimal oversight
• Knows or can quickly learn mechanics of grain marketing transactions
• Adept at using software such as Microsoft Office, Salesforce and Docusign or can learn new software quickly
• Provides excellent customer service at all times
• Has a process-oriented mindset
• Personable and cultivates relationships with GMA partners and growers and internal departments
• Goal-oriented
• Supreme attention to detail and follow through with complete ownership

Qualifications

• Previous Customer Service/Account Management Experience
• Agricultural Experience preferred but not required
• Understanding of grain marketing is a plus
• Strong Excel and PowerPoint skills
• Experience with Salesforce, DocuSign is a plus
• Bachelor’s Degree required