GMA Account Coordinator at Indigo

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Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Buenos Aires, Argentina, and São Paulo, Brazil. http://www.indigoag.com/ 


Responsibilities

  • In conjunction with GMA Account Manager, define and deliver customized strategies for working with each individual Grain Marketing Advisor account (GMA) to meet or exceed transaction goals on Indigo Marketplace
  • Partners with the GMA Account Manager to develop and implement customized service plans for each GMA account
  • Immediately after signing on as a partner, GMA sees Account Coordinator as a trusted contact and representative of Indigo
  • Coordinate with other Indigo functions, including but not limited to Logistics, Commercial Settlement, Contract Management, Accounts Payable, Grain Marketing Specialists, and Marketing to execute customized strategies and projects and to manage transactions end-to-end and deliver a positive GMA and GMA grower experience
  • Serve as an expert in the Marketplace App, and conduct trainings with GMA Advisors on a regular basis to ensure they are equipped to enroll their growers in Marketplace and assist them in making Marketplace transactions
  • Interact with GMA leadership and advisors and serve as point of contact for ongoing support with the Marketplace app and grower interaction
  • Coordinate training events and other seminars as needed
  • Create reports to track enrollment and transaction progress by GMA and offer ideas for increasing transaction volume
  • Provide excellent customer service to GMA partners and their affiliated growers
  • Create documentation as needed including grower contracts, amendments, and other enrollment paperwork
  • Work collaboratively and cross-departmentally to identify and develop process improvement and standard operating procedures

Competencies

  • Ability to work cross-functionally and coordinate with multiple team members
  • Strong organization, communication, and administration skills
  • Proactive planner and flexible enough to adapt during execution
  • Works well in an ambiguous environment
  • Ability to collaborate with a team remotely
  • Ability to take ideas and turn them into action plans
  • Ability to work independently, with minimal oversight
  • Knows or can quickly learn mechanics of grain marketing transactions
  • Adept at using software such as Microsoft Office, Salesforce and Docusign or can learn new software quickly
  • Provides excellent customer service at all times
  • Has a process-oriented mindset
  • Personable and cultivates relationships with GMA partners and growers and internal departments
  • Goal-oriented
  • Supreme attention to detail and follow through with complete ownership

Qualifications

  • Previous Customer Service/Account Management Experience
  • Agricultural Experience preferred but not required
  • Understanding of grain marketing is a plus
  • Strong Excel and PowerPoint skills
  • Experience with Salesforce, DocuSign is a plus
  • Bachelor’s Degree required
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypescriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

On the edge of Charlestown, we are within walking distance to restaurants and bars. The Sullivan Square T and bus stop is also right next door!

An Insider's view of Indigo

What projects are you most excited about?

Our mission is to provide agronomists with unbiased real-time data we are collecting across thousands of acres at the ground level and from space. It's such a thrill to be working on the data and analysis perspective of this massively cross-disciplinary team that helps agronomists initiate data-powered conversations to provide substantial results.

Jyoti

Principal Data Scientist

What makes someone successful on your team?

A successful Indigo team member is someone willing to continuously learn and improve, regardless of experience or role. Whether you’re an Engineer, Account Manager, Business Analyst, or Scientist, successful team members keep the bigger picture in mind and bridge disciplines to solve problems facing the incredibly complex system that is agriculture

Hilary

Software Product Manager

What are Indigo Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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