Enterprise Partner Manager at Grubhub

| Greater Boston Area
Sorry, this job was removed at 2:58 p.m. (EST) on Thursday, August 19, 2021
Find out who's hiring in Boston.
See all Sales jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About The Opportunity

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

The Impact You Will Make

The Enterprise Account Advisor is the key contact for all Grubhub Marketplace Enterprise-level accounts. You will be tasked with developing successful client partnerships by overseeing experiences and expectations while building the value of GrubHub and its affiliate sites.  Your goals will focus on launch, retention, account maintenance, and revenue generation of group accounts. You’ll be charged with onboarding the brand and key stakeholders, driving the technical integration, operation and launch deadlines. Working with internal stakeholders, you will be in charge of coordinating across multiple engineering and operational teams to help ensure a successful launch. Post-launch, you will be communicating with clients on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account.

 

Duties include, but are not limited to:

  • Coordinate each phase of a successful and timely rollout: requirements, integration, implementation, training, and client side launch
  • Function as a product expert and technical translation resource for clients
  • Expand customer footprint and services adoption through exemplary customer service and demonstrating Grubhub value proposition
  • Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results
  • Educate decision makers about Grubhub’s products that will enhance their experience on our platforms. Maximize the value we can provide to every enterprise account in your portfolio
  • Document each phase of the process, over the lifespan of the relationship, in ways that are beneficial to other teams and to the client
  • Assist restaurant brands in attracting new diners and increasing orders while maintaining a high quality of service to diners
  • Complete Account Reviews at least every three months with corporate primary contacts

What You Bring to the Table

 

  • Bachelor’s Degree
  • 3-5 years experience in working with strategic accounts in a sales, marketing or account management capacity
  • Organizational skills like ‘whoa’, you’ve mastered running simultaneous projects
  • Passion for the hunt and a proven prowess for overcoming obstacles
  • Proven ability to thrive in a rapidly changing environment
  • Excellent communication skills. Good listener, capable of comprehending client issues and translating them into an appropriate solution
  • Proven ability to work across many departments to solve problems and achieve results
  • Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce and JIRA a plus
  • Strong problem solving skills and comfortable analyzing and articulating data
  • Dynamic personality who possesses a positive attitude and desire to be great


Bonus Points:

  • Knowledge and interest in digital food ordering
  • Are a really big foodie or have worked in the food service industry

 

And Of Course, Perks!

  • PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
  • Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
  • MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
  • Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them. 


 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

 

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected] 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.

An Insider's view of Grubhub

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!

Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.

COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Certain roles within Grubhub are eligible to receive company equity.
Performance Bonus
Certain roles within Grubhub are eligible for bonuses.
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Time allotted for learning
Online course subscriptions available
More Jobs at Grubhub57 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Product
new
Boston
Operations
new
Boston
Operations
new
Boston
Developer
new
Boston
Developer
new
Boston
Operations
new
Boston
Product
new
Boston
Project Mgmt
new
Boston
Sales
new
Boston
Design + UX
new
Boston
Sales
new
Boston
Sales
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Sales
new
Boston
Developer
new
Boston
Marketing
new
Boston
Product
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Product
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Sales
new
Boston
Finance
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Design + UX
new
Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Grubhub's full profileSee more Grubhub jobs