Enterprise Customer Success Representative

| Greater Boston Area | Hybrid
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Enterprise Customer Success Representative

Boston, MA - Marketing - Full-Time

 

All companies are software companies and they’re all moving to DevOps to stay competitive in their industries. Yet as they move to DevOps, they’re using decades-old tools and processes which just aren’t keeping up. mabl is built to help them. At mabl, we’re helping enterprises ship higher quality software faster by building the worlds’ first Intelligent Testing Platform, continuous testing for continuous delivery.  

 

mabl has built a SaaS test automation product which saves time and effort for engineering teams by using AI to automate much of the manual tasks QA and Developers spend time on today. In turn, teams can experience significant ROI and move at the speed of DevOps. Our customers include leaders in their industries such as Riot Games, Charles Schwab, Jetblue, and many others. 

 

Our team is led by veteran founders Izzy Azeri and Dan Belcher who previously started Stackdriver, a DevOps infrastructure monitoring platform which was acquired by Google and is now the de-facto management interface for customers on Google Cloud Platform. mabl has raised $30M in venture funding from leading VC’s including GV (formerly Google Ventures), CRV, and Amplify partners.   

 

Our culture is built around values including Supportive, Drive, Insight, and Authenticity. We work day in and day out to build a successful business and share in the rewards and upside which that brings. We’re transparent to a fault and excited about building a great team.  

 

Role: 

mabl is looking for an experienced Customer Success Manager to focus on our enterprise customers. The ideal candidate will have experience working with large clients and a passion for making customers promoters for our business.  

 

What you’ll do:

  • Onboard new customers to the mabl platform including hands-on training
  • Quarterly QBRs with enterprise clients 
  • Owning the full renewal process from planning to quoting to closing 
  • Ongoing product feedback sessions and translating customer suggestions into product requirements 
  • Helping to identify expansion opportunities and working with the sales team to execute
  • Monitoring customer health including metrics and usage trends
  • Design professional services programs to help enterprise onboarding

 

Who we’re looking for: 

  • Customer Success experience at a SaaS B2B company
  • Someone who’s willing to own a renewal quota   
  • Excellent written and verbal communications 
  • Comfortable with technology including CSS, HTML
  • A motivated individual who’s strategic in finding expansion opportunities within accounts
  • Data driven decision making capabilities 
  • Ability to work successfully in a fast paced, dynamic environment
  • Team player with ability to work across sales, marketing, and product teams


 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KubernetesFrameworks
    • PlaywrightFrameworks
    • BigQueryDatabases
    • FirebaseDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices

Location

We're conveniently located in Downtown Crossing with an inviting and warm office environment. Our working policy is hybrid, so whether you want to work from home or the office, we'll support your decision.

An Insider's view of mabl

What are some social events your company does?

Beginning as we were coming out of the Covid lockdown, we started an annual tradition of a full company offsite. In addition, we host gatherings at our office including our Sports themed party held this year. We also participate in volunteer programs in our neighborhood.

What is your vision for the company?

Our vision is to empower everyone on a software development team to participate in quality. Whether you're a product owner, developer, QA engineer, or manual tester, software testing is a shared responsibility which mabl enables teams to participate in.

Izzy

Cofounder

What are mabl Perks + Benefits

Culture
Volunteer in local community
We've done different volunteer programs including the one coming up later this year donating to the local aquarium harbor seal program.
Partners with nonprofits
mabl has a Kudos program and 25% of Kudos received by employees have been donated to local non-profits including food banks, shelters, and animal rights groups.
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Wellness programs
Employee Assistance Program
Mental health benefits
We offer voluntary mental health programs and discussions for the team.
Financial & Retirement
401(K)
Company equity
mabl offers a stock option program which vests over 4 years
Performance bonus
Every employee at mabl has a variable component of their compensation tied to individual and company objectives.
Charitable contribution matching
From time to time based on employee interest, the company matches employee charitable contributions.
Child Care & Parental Leave Benefits
Childcare benefits
mabl offers up to $200/month for reimbursement of child care
Generous parental leave
Company sponsored family events
mabl often has company events in the office centered around certain holidays.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
mabl reimburses up to $200/month for parking
Fitness stipend
mabl reimburses up to $200/month for fitness memberships
Home-office stipend for remote employees
mabl offers $1,000 for remote employees to setup their home office
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

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