Enterprise Account Manager

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Company Description

Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today!

Job Description

To support the growth of the Nexthink business we are looking to expand our Sales team with additional resources in Italy.

Your role

  • Identify and develop new business opportunities
  • Plan and execute the sales strategy in order to meet the agreed landmarks and timescales and to ensure that sales targets are achieved or exceeded
  • Deliver accurate business metrics, monthly forecasts, weekly commits, and pipeline development reports
  • Anticipate any change in the opportunities, market, customer needs and requirements that could impact the overall revenue target
  • Orchestrate cross-functional team members to deliver complete business solutions
  • Focus on customer experience and become your customers' trusted advisor

Who You Are

  • You resonate with enterprise customers: you know how they work, what it takes to support them, what their needs and challenges are, and how to work with top-level executives
  • You have a strong ability to analyze the market, identify business drivers, craft a strategy for driving growth, and work with internal and external resources to bring that strategy into life
  • You are highly communicative, and you go the extra mile to make customers successful. You do care about every single customer
  • Your customer relationships are open and transparent
  • You have experience with the Software as a Service business, how recurring revenue works, and how the contracts look like
     

Qualifications

  • Minimum 5 years of shown success in sales
  • Workplace technology understanding to promote Digital Employee Experience
  • Previous sales records within Italian Enterprise accounts
  • Knowledge of Nexthink ecosystem partners in Italy
  • Access to decision maker, mastery in developing trusted customer relationships up to C level
  • Confirmed knowledge of a process once working with large Enterprise customer, including demand generation, partner development, forecasting, quota attainment, sales presentations, short-term, mid-term, and long-term opportunity management
  • Business knowledge with complementary skills to understand the customers’ business drivers and align to Nexthink’s solution
  • Negotiation skills to craft solutions that are beneficial to our customers
  • Confidence in applying financial expertise to identify and qualify opportunities
  • Work within and outside of departments to execute on company objectives. We're looking for hardworking, smart and ethical candidates who love to win
  • Excellent interpersonal skills in Italian and English
  • Bachelor's Degree or equivalent
  • Willingness to Travel

Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • CSSLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • DockerFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • MySQLDatabases
    • NoSQLDatabases
    • PostgreSQLDatabases
    • Clickhouse Databases
    • AWS (Amazon Web Services)Services
    • GitLabServices
    • Microsoft AzureServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

Our new location is close to most major lines of public transit, and we're surrounded by the best food & entertainment in the city! With a hybrid work environment, our office experience team is working to curate weekly social events and meaningful gatherings for employees to connect.

An Insider's view of Nexthink

What are some social events your company does?

From game nights to happy hours, Nexthink hosts new events every week to get the team together for some fun. Even when work is over, Nexthinkers make an effort to do things together which is a huge testament to just how much everyone enjoys each other’s company and gets along.

Kathryn

Social Marketing Specialist

What does your typical day look like?

Any day at Nexthink is entertaining! We’re in the process of becoming a fully cloud-based company and are creating incredibly powerful software. Nexthink engineers collaborate with teams across the business to deliver an amazing product. Software engineering is craftsmanship and we engage and interact a lot to develop a product our customers love.

Dani

Engineering Director

What does career growth look like on your team?

I’m a strong believer that everyone needs something different when it comes to career growth. As a leader, it’s about helping team members chart their personal path. They’re in the driver’s seat, I’m in the passenger seat. My role is to help them understand how to navigate the journey of where they are and where they want to eventually be.

Lorie

VP Global Customer Success

How do you make yourself accessible to the rest of the team?

From day one, I make sure everybody understands that feedback to leadership is important. It's also important for leaders to truly listen to employees. We have programs like Nexthink Live & town halls where employees can ask questions directly to management. On top of that I try to personally read and answer all emails from employees.

Pedro

CEO & Co-Founder

What are some things you learned at the company?

Our executive team is from different countries all over the world; Nexthink is the first company I’ve worked for with that kind of diversity at the leadership level. It brings a different perspective to how you look at problems and how you are treated as a person. There’s a real emphasis on bringing your whole, authentic self to work.

Christian

Senior Director, NA Field Marketing and Alliances

What are Nexthink Perks + Benefits

Nexthink Benefits Overview

Nexthink's mission is to delight people at work - and that means delighting our own employees, too. Our people are our greatest strength, and we make sure Nexthinkers covered, protected, and supported in all aspects of their life. We offer a wide range of comprehensive benefits that will allow you more freedom and flexibility to allow you to focus on doing what you do best, inside and outside of work.

Culture
Volunteer in local community
Giving back to the communities in which we live and work is so important to us. We allow, and encourage, all Nexthinkers to use 3 company-paid days per year to give back to causes they care about.
Partners with nonprofits
Nexthink proudly partners with organizations like TechSpark Academy, Powercoders, Resilient Coders and others to democratize and expand access to tech education.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee-led culture committees
Hybrid work model
In-person revenue kickoff
Employee awards
Flexible work schedule
We're focused on results, not the hours you're at your desk. We offer freedom & flexibility to get your job done wherever & whenever, as long as discussed with your manager and meets local regulations
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Hailing from 7 different countries, our Leadership Team's experience, background, and depth of knowledge give them the unique perspective to drive Nexthink's vision and global strategy.
Diversity manifesto
Mean gender pay gap below 10%
Hiring practices that promote diversity
Our global talent teams use technology to match skills and capabilities to job requirements, helping to reduce bias in the selection and screening process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Not only will you have access to different types of health insurance plans and coverages, but Nexthink will cover your healthcare premiums, too!
Life insurance
Wellness programs
Membership for all employees to Thrive Global Wellness platform
Team workouts
Mental health benefits
In addition to programs that promote mental & emotional wellbeing like counseling, therapy, and crisis support, our employees also lead mindfulness classes to focus on breathwork & best practices.
Financial & Retirement
401(K)
We give you the tools to plan for the future while you're with us. We provide a 401(k) plan which allows you to make pre-tax or ROTH contributions from your first day of employment.
401(K) matching
Company equity
Take us to new heights and share in the success. We offer different types of employee stock ownership, including company shares, performance shares, and experts & management share.
Employee stock purchase plan
Performance bonus
We like achieving our goals. We offer cash bonuses, company equity, and even company-paid trips for our top performers.
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Giving back to the communities in which we live and work is so important to us. Each Nexthinker can (and is encouraged to!) use 3 company-paid days per year to volunteer at causes they care about.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Getting to work isn't always fun, but we help minimize the inconvenience of your commute by allowing you to use pretax dollars to pay for eligible transit and parking fees.
Company-sponsored outings
Free snacks and drinks
Some meals provided
We like breaking bread together and getting to know each other over food & drink, away from our desks. We provide meals from the best local restaurants in the area from time to time.
Company-sponsored happy hours
Cheers to that! You can find us celebrating each others' wins, life milestones, and other important events.
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Paid industry certifications
Personal development training

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