Who we are
Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We partner with the best retail stores in over 100 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing and a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that permeates Drizly. We have a desire to question, to understand, to figure it out. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team.
We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are a self motivated problem solver who prides yourself on your ability to build partner relationships. You know how to navigate a hierarchy of enterprise level accounts and you thrive in a competitive, fast-paced and ever-changing environment. You are committed to your work and you know that your results have a critical impact on the company's success. You are a passionate advocate for your partners and you work to find solutions that benefit both the partner and your company. You have a knack for discovering weak spots within a business and offering solutions that have a positive impact across the board. You are able to absorb a plethora of information and have a strong desire to influence both product suggestions and sales process with new and innovative ideas. You communicate clearly and professionally. You take personal accountability for your career development and the development of your unit within the business of Drizly. You remain calm under pressure and can easily diffuse a situation through your presence. You know that the best partnerships don’t come from promising the world, but instead by being honest, understanding, and exhibiting good judgment. You are a super-communicator, both written and verbal; and you love to share what you learn. You have 2-4 years of account management experience; prior experience in the alcohol industry is strongly preferred for this role.
Sound like you?
What the role is
Drizly is growing its Account Management team and is looking for a qualified candidate to work with existing Drizly enterprise retail partners with the intent of increasing customer retention and boosting retailer performance. The person in this position will work in collaboration with and support of the Senior Manager of Account Management. In this role, you’ll be responsible for one of the most critical strategies for Drizly growth: optimizing retail operations and partnerships with regional and national enterprise accounts. With the freedom to be innovative, you’ll aim to improve our product offering for enterprise partners specifically by working independently and across multiple departments.
People who do well in Account Management are authentic, curious, carry a can-do attitude, and find it exciting to strategically develop the markets in which Drizly operates. You will be responsible for educating and coaching our retailers, assisting them with their needs, and communicating their feedback purposefully and tactfully across Drizly departments. You will also be responsible for sharing market changes and performance metrics internally and across the broader Operations org.
In this role you will:
- Regularly communicate with retail partners regarding their Drizly operations
- Manage complex contract negotiations and work with legal counsel as required
- Work collaboratively with Sales to help expand retail accounts over time
- Develop strategic plans related to long term expansion goals
- Assist retailers with account level support requests
- Monitor performance and coach retailers on best practices
- Train clients on using Drizly tools and clearly communicate product changes and improvements
- Organize and track analysis and communications to work jointly with the Account Management team
The Other Stuff
- Competitive salary
- One-on-one professional coaching with an external expert
- Health, Dental and Vision Insurance
- Flexible vacation policy
- Commuter benefits
- 401(K) Plan
- Added perks
You do you.
Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.