Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.   Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.  

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.  

Job Summary

Summary: The Director of Strategic Accounts (Financial Services) will mentor, manage and lead a world class team of 5 solution selling account executives, who are focused on closing net new and expansion business for strategic accounts in North America. This candidate should have at least 5 years of experience managing a team of account executives and is required to be a problem solver who is delighted to spend time with customers.

Responsibilities: 

Nuance is seeking a sales leader that enjoys building relationships with the largest brands in the world, has a passion for customer experience, and who can transform the relationship between people and technology.  The ideal candidate will build and mature pipeline, manage day-to-day business for 5 direct reports and have a passion for representing Nuance.  You will lead a high-caliber team that is experiencing rapid growth as our product portfolio continues to evolve and modernize.  

• Selling Cloud Native Contact Center Solutions: SaaS, ASR, TTS, Fraud and Security Solutions, Proactive Engagement, API’s, Chat Bots, Messaging, Live Chat and Analytics.
• Anticipated Quota: $30M+ for Net New Bookings
• Target markets to focus on: Financial Services

Qualifications

Number of Years of Work Experience: 15+, including 5+ years of sales management experience, along with a proven ability to lead diverse teams that have experienced both organic and inorganic growth.

Required Skills:

• Experience in prospecting, replacing an incumbent and protecting the installed base.
• Conduct weekly meetings and forecast calls with the ability to provide ongoing mentoring, guidance and career development.
• Strong understanding of how to maintain and evolve both direct and indirect relationships for strategic accounts.
• Ability to manage weekly CRM updates in Salesforce for forecasting. 
• Excel in articulating Nuance’s market leading position on business transformation, design, UX and operational benefits with the F500.
• Familiarity with Artificial Intelligence, chatbots, messaging, digital engagement, cloud native, data mining, machine learning, analytics and Conversational AI a must. 
• Communicate effectively in an entrepreneurial environment with CxO’s, IT and Business leaders. 
• Detail oriented, customer focused, and passionate about your team’s success.
• Willingness and the ability to travel.

Education: Bachelor’s Degree or equivalent required

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.