DraftKings is a leading sports entertainment brand that creates the most exciting digital sports competitions and experiences on the planet. Our goal is to transform the way fans experience sports. Our mission is to make sports better – and make better sports fans – by bringing them closer to the games they love. We are the signature tech startup of our generation in Boston.

We are seeking a Director, Sales & VIP Operations who will oversee and cultivate long-term Customer relationships with DraftKings highly engaged fans. You will be responsible for leading the expansion of DrafKing’s Sales & VIP Operations division to exceed revenue, retention, and acquisition targets while sustaining exceptional levels of Customer focus. Qualified candidates will be self-motivated, dependable and able to execute under states of high pressure in an exceedingly fast-paced environment.

As a Director, Sales & VIP Operations with DraftKings, you will utilize your 5+ years of Sales experience and 2+ years of Sales Management experience selling direct to high-end retail Customers to coach, develop, and grow a high-performing inside and outside Sales + Hospitality team.

Responsibilities• Manage performance and productivity objectives of DrafKings’ 3-person High Value Customer Management team to ensure the segment meets and exceeds retention, revenue, and satisfaction goals
• Develop and evolve a system for high-value lead generation and treatment to acquire new High Value Customers through a mix of external prospecting campaigns and development of high potential players within database
• Create and deliver on a Customer experience that will drive high levels of brand advocacy and satisfaction
• Champion adoption and utilization of Salesforce.com platform by team members to strengthen and scale team performance
• Partner with analytics to drive forward DraftKings’ learning agenda and contact triggers; interpret data, analyze results, and provide ongoing reports and business insights
• Direct all marketing and support activity through all channels to ensure Customer-appropriate marketing and 1-1 services are delivered for High Value Customers
• Deploy marketing, retention, and hospitality spend into proven treatments, while continuously testing to find new treatments that perform
• Recruit and develop a high-performing team, establishing an incentive program to measure, manage and reward team members
• Establish and hold team members accountable to best-in-class sales routines
• Serve as internal advocate for Customers across DraftKings

Qualifications• 5+ years of relevant experience, with 2+ years of Sales management experience
• Strong sales management and training experience in a B2C environment
• Natural sales skills with proven success exceeding performance targets while creating long-standing Customer relationships
• Track record of managing six figure budget or more
• Experience using Salesforce or an equivalent CRM platform
• Exceptional interpersonal and communication skills with both individuals and groups
• Comfort with travel
• Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
• Experience in creating and implementing processes that result in improved business performance
• Superior execution skills with a focus on clear, realistic action steps and timelines
• BS Degree in a relevant field

Preferred
• Experience with peer to peer games platforms and economies
• Customer insight and awareness of the DFS player and DK product suite
• Understanding of DFS economy and health drivers