Director, Sales Operations
The Sales Operations Manager will manage the day-to-day activities to ensure the operational efficiency of our sales, orders, and analytical processes. Support key stakeholders, regional sales, and sales order teams to ensure business continuity, give critical insight, and improve effectiveness. You will manage systems, tools, order entry process, reports, and analytics.
To be successful in this role, you will have excellent leadership skills, customer service skills, great attention to detail, and be a team player. This role is great for people with experience in Sales Ops, that understand people, processes, and systems well.
- Manage forecast calls, sales pipeline reviews and sales performance and productivity
- Assist in forecast and sales target setting processes
- Manage, create and maintain regional sales pipeline, sales productivity, and marketing reporting
- Manage, create, and maintain operational processes
- Manage channel commissions toolset, process, and reporting
- Lead Sales Order processing team; train, mentor, and coach team
- Solve and escalate order issues as they arise with the relevant cross-functional groups, and ensure their timely resolution
- Drive continuous process improvements for order process and team efficiency, including project management of system enhancements
- Ensure appropriate documentation exists for quoting and order processes, and train team on updated and evolving processes
- Special projects as required
Important Note:
Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!
What you have:
- Excellent communication skills, written and verbal
- Excellent leadership and mentorship skills
- Strong analytical skills
- Ability to perform advanced computing functions
- Advanced knowledge of Excel and/or Google Sheets
- Advanced knowledge of Salesforce
- Familiarity with databases and sales software
- 4+ years experience in Sales Operations role
- College Degree preferred
- Start-up experience a plus
- We use Apple computers and Google collaboration tools. While experience with these tools is not required, the ideal candidate will be excited to broaden their knowledge and embrace change.
Why Markforged?
Help us reinvent manufacturing.
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
Perks & Benefits
For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.