Director, Agency Partnerships

| Greater Boston Area
Klaviyo is looking for a Director to lead our growing Agency Partnerships program and team. Our marketing agency and system integrator partners are trusted advisors to high growth brands of all sizes and around the world. In turn, these partners rely on Klaviyo to help them deliver exceptional experiences to these brands--whether through direct referrals of these brands to Klaviyo or through close collaboration with Klaviyo on the brands’ use of Klaviyo software.
Klaviyo has created (1) a program for Agency partners intended to ensure that there is value being delivered back to partners and (2) a team of Account Managers and others focused on deepening relationships with partners. The Director, Agency will report to the VP, Global Partnerships and oversee the Agency program refining it as needed over time and manage a growing relationship management team. The team is primarily based in Boston, but will have team members in EMEA in 2020.
We’re looking for a driven, passionate leader to be an advocate for our partners--and our shared customers--across the company. You should have experience building meaningful partnerships, ideally with (or at) marketing agencies/systems integrators. You’ll be responsible for leading, coaching and recruiting for a growing team and working closely with other leaders on Klaviyo’s Global Partnerships team (including Technology and Platform partners) to build a robust and integrated ecosystem strategy. We have an awesome opportunity to build a once in a generation company in Boston. We’re looking for someone who recognizes that and is excited and driven by the chance to play a leading role in that story.
Key Responsibilities

Leadership

  • Serve as a leading advocate for agency partners with audiences inside Klaviyo and beyond.
  • Lead, mentor and coach a growing team of relationship managers responsible for building and deepening Klaviyo’s agency partner relationships.
  • Model, plan, forecast and own the agency team hiring pipeline.
  • Work with the VP, Global Partnerships to develop career pathing and professional development plans for members of the team.
  • Collaborate with colleagues across the Global Partnerships team to develop and execute a robust and integrated ecosystem strategy that includes agency, technology, and platform partners on behalf of Klaviyo.

Operations

  • Work quickly to understand Klaviyo’s current Agency Program and key Agency relationships, including commercial and operational processes.
  • Develop metrics and KPIs in order to assess the effectiveness of the Agency Program at achieving Klaviyo’s overall business objectives.
  • Collaborate with colleagues, including Sales Operations and Finance, to develop and improve reporting and tracking processes related to the Agency Program, including revenue forecasting.
  • Identify opportunities to modify and improve the Program and/or to adjust our relationship management approach.

Strategy

  • Collaborate with Klaviyo colleagues, including Marketing and Sales, to generate new ideas for engaging agency partners to help accomplish Klaviyo’s business objectives and to deliver value back to these partners.
  • Serve as strategy mentor for relationship management team responsible for expanding existing agency relationships or cultivating new ones.
  • Act as business owner for the agency business at Klaviyo--informing the leadership team of opportunities and challenges as appropriate and working across Klaviyo team as needed to meet objectives.

Qualifications and Skills

  • You are commercially driven and have a proven track record of meeting stretching targets.
  • You have experience hiring, leading and scaling a channel, partnerships, or business development team. The team is 8 today and growing to 10-12 in 2020.
  • You have experience working with--or at--a digital marketing agency or systems integrator in a partnerships or business development role.
  • You are passionate and obsessive about every detail of the partner experience including how we talk to and communicate with partners, how we deliver value to our partners, and how partners are helping Klaviyo achieve its business objectives.
  • You consistently use metrics and data to inform your recommendations and to support your assessment of a business.
  • You are comfortable getting into the weeds on process and operational issues that underlie how a business functions so that you can then make recommendations on how to improve them. 
  • You are able to deliver an amazing amount of impactful work with standards most would consider unreasonably high.
  • You are willing to travel occasionally (< 20%) to support the relationship management team or represent Klaviyo externally.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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