Director of Accounts, Large Districts at Panorama Education

| Greater Boston Area
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About Panorama: 

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. With research-backed surveys and an industry-leading technology platform, Panorama helps school systems gather important stakeholder feedback and act on data to improve student outcomes. Today, we support more than 10 million students in 17,000 schools across 49 states, including those in the states of Iowa, Hawaii, and the districts of New York City, Dallas, Seattle, San Francisco, and more. 

Panorama helps educators monitor how students are doing across academics, attendance, behavior, and then coordinate action to support each child. Panorama also collects data that is key to each child’s success in school and life, such as social-emotional skills, safety, sense of belonging, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, Uncork, and others.

About the Role: 

We’re looking for a Manager to lead and coach Account Directors, supporting our large district and state partners with best-in-class account management. This is a management role; you will manage and coach team members to help renew and drive revenue growth for the company. We’re looking for someone who not only excels at coaching both veteran and new ADs but is also a strategic thinker who can assume responsibility for the renewal and expansion strategy for the team that supports our large school districts and state partners with all of Panorama’s products and services. This role will report directly to the Head of Account Management.

Key Responsibilities: 

Team leadership and coaching: 

  • Ensure that our Account Directors are providing best-in-class account management by deeply understanding clients’ needs, building wide and deep relationships within districts, developing strategic account plans, and educating clients about all of Panorama’s current and future products
  • Coach and support each Account Director on your team, including regular one-on-ones; giving specific, targeted, and timely feedback; identifying opportunities for growth and development; supporting hiring, onboarding, and ongoing training for team members; tracking performance metrics at the team and individual levels
  • Support Account Directors with virtual and on-site client meetings, training, and executive-level presentations 
  • Manage renewal, expansion, and client health metrics for the team overall and for Account Directors individually

Strategic Account Management: 

  • Ensure that every client receives high-quality, expert account management and consultation from Panorama through the building of best practices for strong relationship development and management, strategic account planning, and connecting clients to one another
  • Lead on Panorama’s excellent renewal rate by employing best practices and evolving processes for renewal management 
  • Lead on helping to increase Panorama’s footprint with existing clients, coaching and setting strategy for discovering and maturing opportunities to grow Panorama’s business.
  • Review account plans and monitor overall account health across the team and the book of business for Account Directors
  • Develop and maintain strong C-level relationships with clients as appropriate

Cross-functional leadership: 

  • Build and improve processes with teams across Outreach, Marketing, Research, and Client Success functions to add value and strengthen the health of clients
  • Work closely with our Outreach and Marketing teams to achieve renewal and expansion goals, along with creating proposals for compelling opportunities including RFPs and helping to develop collateral for marketing to our client base
  • Collaborate with the Customer Success Manager Team Leads of Large Districts, Team Lead for Districts & Schools, and Head of Account Management

What We're Looking For:

  • Experience coaching and leading a team towards established operational goals such as revenue retention, revenue growth, and/or client satisfaction
  • Demonstrated ability to communicate, listen, negotiate, present and influence credibly and effectively at all levels of education organizations, including State administrators and superintendents (via phone, email, and in-person)
  • Strategic thinker with experience developing processes to support high-performing teams
  • Demonstrated flexibility with shifting priorities and able to balance the existence of clear systems and processes with the need to modify existing processes in the service of continuous improvement and the changing demands of a rapidly growing business.
  • Demonstrated passion for improving education and for helping clients use Panorama successfully to improve their schools and classrooms
  • Commitment to creating a diverse, equitable, and inclusive team culture in service of employee and customer satisfaction and retention
  • Preferred: 5+ years experience in account management

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SalesforceCRM


We're on School Street above the Walgreens at Downtown Crossing. We're just a few minutes walking distance from the Blue, Orange, Green, and Red Lines

An Insider's view of Panorama Education

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.



What does your typical day look like?

My days revolve around our mission of being the best part of our client’s day. Collaboratively working with other engineers and Client Success teammates to problem solve, build new tools, integrate/onboard new clients, and support the needs of existing clients are just a start.



What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.



How do your team's ideas influence the company's direction?

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.



What projects are you most excited about?

I am excited about elevating equity and inclusion as we support educators and school leaders in creating environments where all students thrive. For the Teaching & Learning team, we try to focus on designing learning experiences and resources that help partners navigate and process data to learn the ways that students experience school differently.


Workshop Facilitator

What are Panorama Education Perks + Benefits

Panorama Education Benefits Overview

Our team members show unmatched devotion to improving education so in return, we've worked hard to craft a benefit offering that cares for each Panoramian and shows our devotion to and appreciation for them. Our benefits range from 90% coverage of medical premiums to flexible vacation to generous parental leave to daily catered lunch.

Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer two kinds of FSAs so employees are able to set aside pre-tax dollars to pay for health care expenses like copays and deductibles. We also reimburse up to $50 per month for gym memberships.
Disability Insurance
Dental Benefits
Panorama covers 90% of the cost of dental premiums.
Vision Benefits
Health Insurance Benefits
Panorama's health insurance plan through BCBS offers a PPO and HMO option. Panorama covers 90% of premium costs.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Panorama matches 100% of employee contributions of up to 4% of their annual salary. Matched contributions vest right away!
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build long-term careers with us.

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