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Director of Account Management

| Greater Boston Area
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We’re thrilled to announce that we’re hiring to grow our team and our products! 3Play Media offers the unique opportunity to work in a company that offers both a startup-minded size and culture while being robustly backed by a steady stream of customers and projects. Every day, our system processes hundreds of hours of video content, improving and expanding the way people consume online media and making more of the web’s video content accessible.

The Director of Account Management, will lead a team of Account Managers focused on developing and nurturing existing 3Play customers. The successful candidate will have experience managing and growing a team who pride themselves on delivering superior customer service, hitting growth and retention targets, and maintaining a strong team culture. The Director of Account Management will report to the co-CEO.

Responsibilities

  • Hire, train, and manage a team of Account Managers
  • Drive the team to hit quarterly targets for retaining and growing 3Play customers
  • Identify opportunities and coach team on prioritizing activities
  • Instill sales methodologies and playbooks for existing customer base
  • Utilize organization mapping to uncover and drive future growth opportunities
  • Coach reps to foster relationships and develop a deep understanding of customers to ensure success
  • Contribute strategically to organizational goals
  • Collaborate with sales, product, and marketing teams to drive programs and promotions as well as communicate product updates
  • Hold team accountable to KPIs while maintaining a friendly and competitive environment
  • Find creative ways to drive activity and results
  • Motivate team and leads by example

Requirements

  • 5-10 years of experience in Sales or Account Management, 4-5 years experience in a management role
  • Experience hiring, managing, mentoring, coaching, & scaling a successful team
  • Previous focus on Enterprise level sales and account management
  • A proven track record of success and quota achievement
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Ability to work with a sense of urgency and customer first mindset
  • A multi-tasker with strong organization and selling skills
  • Positive, confident, and energetic attitude
  • Experience with online video and media a plus

About the Company

3Play Media is a rapidly growing, profitable technology company with a startup culture making a huge impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 2,500 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of players, platforms, and lecture capture systems. We got our start in 2008 out of MIT Sloan and we are based in Boston, MA.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MarketoLead Gen

Location

We're right in the middle of the Seaport, in easy walking distance to South Station and to dozens of lunch spots, bars, and restaurants.

An Insider's view of 3Play Media

What’s the vibe like in the office?

I love that I am constantly learning and being challenged. I love how my ideas are valued and heard. At 3Play you really feel like you are part of the company and you can directly see how your efforts are leading to the company's success.

Sofia

Marketing Programs Manager

What's the biggest problem your team is solving?

What my team is trying to solve isn't necessarily a problem, it's that the company is growing and we are trying to keep up!

Amanda

Office Manager

How has your career grown since starting at the company?

My experience at 3Play has been a whirlwind! I was hired to produce content in 2014; now, I'm the Director of Marketing and manage our marketing team, strategy, and operations. My experience is a testament to how the company feels about promoting internally. I was given the chance to prove I could make an impact, and I am very grateful for that.

Lily

Director of Marketing

What is your vision for the company?

We are at the forefront of making video the ultimate tool for learning, communication, and entertainment. One day, nearly every video will be accessible. This presents exciting and daunting operational challenges; challenges that we are taking on with full steam to be the unequivocal leader in the space.

Josh

Co-Founder, Chief Revenue Officer

How do you collaborate with other teams in the company?

The culture is quite open and people are quite friendly. They are just a ping away, and always ready to help!

We also have a recurring event, called 3Play Palooza, which encourages people to collaborate with people from other teams to tackle and understand challenges we face.

Neel

Senior Software Engineer

What are 3Play Media Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have lots of mini committees like Social Committee, Accessibility Committee, 3Play Palooza Committee - each of which organizes events at 3Play focused on innovation, accessibility, & fun!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. Acme Co. also provides 8 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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